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Samsung Moderator
Samsung Moderator

Re: Note 9 screen discoloring and showing grain after March 2020 update

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Thank you for this information. This forum is for support of US products and customers. As your product is a non-US
model and support for these models is very limited, please seek a support team for your area. You can do so by
using this link:http://www.samsung.com/visitcountry


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.
Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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Cosmic Ray

Re: Note 9 screen discoloring and showing grain after March 2020 update

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Not seeing this on my Verizon Note9.

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Constellation

Re: screen auto change color to blue like turning on bluelight filter after update to one uin2.0

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Similar problem happening with me I think it is manufacturing default
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Astronaut

Re: screen auto change color to blue like turning on bluelight filter after update to one uin2.0

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Me too, seems like blue light filter keep triggered.  Samsung please take action asap!!!

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Asteroid

Re: screen auto change color to blue like turning on bluelight filter after update to one uin2.0

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Why don'y you check color lens function?
You can be check in the below sequence 
Setting - Accessibility -> Visibility enhancements -> Color lens

 
 If it is enabled, you can experience the same problem.

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Asteroid

Re: screen auto change color to blue like turning on bluelight filter after update to one uin2.0

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No,it is not enabled.

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Community Manager
Community Manager

Re: screen auto change color to blue like turning on bluelight filter after update to one uin2.0

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*Not A solution* - I have accepted this as a solution so my message would be at the top for everyone to see. We're looking into getting more information on this specific situation.  Please message me with the info. 

 

--- Original Message ---

Hello!

Our product specialists would like to perform some tests to recreate the  symptoms everyone is expereincing here. Can you please send me a private message with the following information. 

 

Name:

Phone Number:

Model: 

IMEI: 

Carrier:

Current Software Version:

 

 

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Asteroid

Re: screen auto change color to blue like turning on bluelight filter after update to one uin2.0

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Met the exactly same problem on my note9.

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Asteroid

Re: screen auto change color to blue like turning on bluelight filter after update to one uin2.0

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Display problems more in 4g mode than in wifi.

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Asteroid

Re: screen auto change color to blue like turning on bluelight filter after update to one uin2.0

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PS the picture which show the wrong display

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