This is their standard scripted reply when they want to wash their hands of responsibility for what is going on with people's phones. They send you away to international support where no one will help you. My question is: if there is no support for US phones outside of the US then why are they pushing updates that ruin/damage our phones? Keep posting complaints on here my friend and hopefully someone will eventually listen to our concerns.
That's right Samsung will not service the phone if you are not in the country where you bought. They wanted me to ship the phone from Australia to US to get it serviced even outside warranty. Samsung Australia denied even looking at it, as if I took IPhone to their service, worst service centers. I came out and replaced screen at a local multi brand service next door. BTW the only way out of discoloration is screen replacement. No matter how well you looked after your phone you have to "spend" Huge amount of money for screen replacement.
It's really annoying to think that if you are buying a Samsung phone you are not expected to go out of the country.
Just to save you people time.
Note 9 has been flashed to the older version. Way back when the security patch were released. Stock firmware restored.
Going through this pain for months. The issue is related to the light sensor, the screen is perfectly fine. Samsung has just played a very bad role for the stupid staff to cater for Note 9 specifically.
I paid 1250 USD for this device. I just regret i was a die hard fan for samsung. I now understand the point of view of apple. This will be my last samsung device. This is for Samsung in general and Samsung UAE specifically.
I work in the same domain, so it is 100 percent a software glitch which samsung has been hiding and not responding for months.
Shame on you Samsung.
I am still using Note 9, a work around which has fixed the issue temporarily not trying to use the light sensor waking up the screen.
I just really wish i can spread the message as far as i can. So that this message reaches to the top management to understand the future of samsung and specially this note series.
A premuim device for a premium price. Spare yourself of the trouble and never buy from samsung, not worth the money.
Lol the funny part is, i did not care about the money but seriously not replying to a single email to the local store and samsung members.
I have been Samsung note user since Note 2. I upgraded to a new note every year. That's how much I love the Note series. But this Note 9 issue is putting an end to this. Samsung needs to respond to this screen discoloring issue!!! So many people got this issue. If you just ignore the issue, Note 9 is going to be the last phone many people have!!!
Yeah this is going to be my last Samsung phone. I called Samsung many times. I did everything they told me. They said it was a hardware issue and they told me to go to Ubeak Ifix to get my screen replaced. Fortunately, the guy at the store told this is actually software issue, not screen or hardward issue. Replacing the screen won't fix it. How outrageous!!! Seriously I won't give money to a business that is not accoutable for their issues. Bye Samsung!!!
I'm with you on that one. This is known issue across the globe and Samsung won't even acknowledge that there's an issue. And guess, what? They know very well what's going on because they rolled out an update with a fix for the most recent flagship phones but left out all of the Note 9 users. That's like a spit in the face to me so it's "goodbye Samsung" for me. It is so obviously not a hardware error because it would be too much of a coincidence that all of Note 9 user's phones go bad at the same time. Then they want to charge us half of the cost of the phone to replace the screen when it's so obvious that their software ruined our phones. Don't let the product experts on here tell you to reset, clear cache, etc. It doesn't work. The only temporary fix that is working for me is downloading "OLED Saver" from the app store.
I'm seeing a lot of mixture of devices and different models and some photos provided look a bit different from others, and everyones having similar symptoms but not necessarily the same thing is happening with each device. I would like to remind everyone that this is a US based Community. Therefore, we cannot speak on international devices, only US ones. I would recommend the following for any issues related to your display:
- Make sure you have the latest Software version on your device. https://www.samsung.com/us/support/answer/ANS00077582/
Screen not Very Clear:
-If your screen is not very clear, please try checking your screen Resolution Settings by going to Settings>Screen Resolution>Choose Desired Resolution and tap apply.
Screen is Dim:
Colors are off or lines appearing on screen:
Please make sure if you've tried all the steps above, that you have put your phone into Safe mode and have tried a Factory data reset.(Settings>Search Factory Data Reset> Tap factory data reset again, and tap reset
Please Note: Make sure you complete all back ups prior to performing this step to insure there’s no lost data.
If none of the steps above helped, your unit will require service. We recommend taking your device to a local UBreakiFix store to have services completed. You can also reach out to one of our moderators for any other service questions you may have.