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Astronaut

trouble transferring video files

Having trouble transferring note9 video I've taken too my windows 10 desktop, only receiving the audio, no picture. What am I doing wrong, any suggestions?
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Samsung Moderator
Samsung Moderator

Re: trouble transferring video files

What method are you using to transfer your video files from your Note 9 to your Windows 10 computer?


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Astronaut

Re: trouble transferring video files

I connect my note 9 to my desktop via USB, i use save as and copy and paste. just getting the audio no picture. I've tried windows media player, Vlc and divX, no luck.
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Community Manager
Community Manager

Re: trouble transferring video files

Are you allowing the data transfer option when the phone is first plugged into the computer?


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Astronaut

Re: trouble transferring video files

not aware of this option. should I notice this option when I connect the phone to the USB?
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Samsung Moderator
Samsung Moderator

Re: trouble transferring video files

You should be able to follow the steps here: http://soc.att.com/3gXxfzI If the option is unavailable, I recommend backing everything up and performing a factory reset. 



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