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Astronaut

volume rocker

The lower volume rocker on my note 9 isnt reducing the volume, however it is working to take a picture in the camera, so there seems to be a glitch in the system I guess, any suggestions, I tried clearing the cache as the samsung assistant told me, but the glitch came back after last night 
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Samsung Moderator
Samsung Moderator

Re: volume rocker

Do you still experience this when the device is in safe mode?

 

If your phone is misbehaving, it's possible that a third-party app is causing the issue. To figure out what app is acting funny, you can use the Safe Mode feature. In Safe Mode, your phone won't run any third-party apps. This allows you to easily identity and remove the app that may be causing the problem.

 

Give this link a try to test your device in safe mode: 

https://www.samsung.com/us/support/answer/ANS00062983/

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