I am having this same issue. They headphones work perfectly in my Galaxy Book Tablet but will not work in my Galaxy NOTE 10 + - I have done the WIPE CACHE Partition. Can anyone help?
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This is NOT a cord issue, or adapter issue, or a connection issue. This is an UPDATE issue. Look at the timelines of complaints. that tend to cluster around certain dates. The fact that both mine and my wifes Note 10 headphones stopped working on the same day...AFTER A SECURITY UPDATE...is proof that this is somehow a software issue. Samsung, Verizon, or both needs to step up and admit to it.
This is the first Note I purchased since the nightmare my wife and I went through with the Note 7. NEVER again will I purchase a NOTE and possibly a Samsung device until they become more transparent about these types of incidents. There are a PLETHORA of phones out that are more than adaquate for my needs that cost a lot less and perhaps on my next upgrade I will be looking at them. In the meantime, this issue needs to be addressed openly and fixed asap.
Some of us rely heavily on the headphones. My phone is not even a year old. I shouldn't be walking around with a defective phone because you can't admit to screwing up somewhere and have us wiping cache's or sending phones back for repair when it is obviously a software/update issue. Even if the updates are intended to fix a hardware issue that is causing this because you caught the problem after the fact (and stuck how many people with your product), you need to be transparent. You shouldn't send us on some stupid scavenger hunt for fixes.
WHO , IN THE NAME OF ALL THAT IS SANE, POSTED THIS ISSUE AS SOLVED!!!! IT IS NOT. It is not a dirty port. It's software. "The fact that both mine and my wifes Note 10 headphones stopped working on the same day...AFTER A SECURITY UPDATE...is proof that this is somehow a software issue." Not to mention ALL the other posts made in the same time period.
Get it together and please adress and fix this issue.
I completely agree. For example ive been using a dongle so that i can listen through different earbuds and the phone just doesnt detect it all the sudden, even though it has worked a little while ago. Its just annoying when you spend 1500 on a phone and i cant use a pair of earbuds i wanna use. Even my akg earbuds wouldnt connect properly before too. It would constantly cut out saying charging. Im most likely just never going to buy a phone with no headphone jack again. Its so annoying.