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userPHuHw2u4q2
Asteroid

AKG Earbuds left side very low volume?

Hi, my akg earbuds that came with my note10+ 5G appear to be not working properly, as I only really get audio out of the right side, the only way I get audio from the left is if I turn up the volume excessively high, to the point of it being painful, what can be done about this?

10 REPLIES 10
Paradise7003
Astronaut

Re: AKG Earbuds left side very low volume?

I had the same issue with my right one. If you look at the earbuds themselves without the covers, you'll see something covering the holes from where to sound comes from. Just remove it on both the buds. I think that can indirectly block volum, so if you remove it, it should return to normal.

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userIWIr7Fpd1e
Asteroid

Re: AKG Earbuds left side very low volume?

I have the same problem with the right one now. These are fairly new, haven't had them for long and I am getting zero audio from the right bud. Very frustrated. I did take off the cover, looks clean.

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Samsung Moderator
Samsung Moderator

Re: AKG Earbuds left side very low volume?

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Samsung Moderator
Samsung Moderator

Re: AKG Earbuds left side very low volume?

Users @userPHuHw2u4q2, @userIWIr7Fpd1e could you send me a private message with your full model code and IMEI number so I can look into this for you?

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userPHuHw2u4q2
Asteroid

Re: AKG Earbuds left side very low volume?

Done

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Paradise7003
Astronaut

Re: AKG Earbuds left side very low volume?

I forgot to add, it can come off with just a pencil, so just poke it, and the whole cover should just remove itself after that.

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Samsung Moderator
Samsung Moderator

Re: AKG Earbuds left side very low volume?

Hello, are you able to test your headphones with any other device?

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userPHuHw2u4q2
Asteroid

Re: AKG Earbuds left side very low volume?

Yes, I've tested on my laptop, my boss's phone, and a friend's note 10+ 5G too

Same issue with all of them

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Samsung_HudyHzX
Astronaut

Re: AKG Earbuds left side very low volume?

U need me

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