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Samsung_tr4Dmrd
Constellation

Air Command and Screen Off Memo won't launch. S-Pen disconnects frequently

Note 10 (At&t) brand new. 

For the last 10 days or so, 

 

Air Command won't launch- 

 

Have tried Safe Mode. 

Reboot. 

Cleared Cahe. 

Toggled it on and off. turned on and off accessibilty settings. 

Cleared data/cache of air command 

 

The s pen button still works to take pics, but it will not launch air command or screen off memo. 

When I eject the s-pen I feel a vibration, but air command will not come up. 

When screen is off, screen off memo will not launch. 

 

Also if you try this a couple of times in a row, it will disconnect the S-Pen. 

 

Not sure what else to do, as Factory Reset is not a solution for me at this time. 

 

3 REPLIES 3
FadedHero
Astronaut

Re: Air Command and Screen Off Memo won't launch. S-Pen disconnects frequently

I would try going to

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FadedHero
Astronaut

Re: Air Command and Screen Off Memo won't launch. S-Pen disconnects frequently

Try taking to the AT&T store and have them try another S Pen. With the disconnections it sounds like the pen might not be charging.

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Samsung_tr4Dmrd
Constellation

Re: Air Command and Screen Off Memo won't launch. S-Pen disconnects frequently

Weird thing is the button works in the Camera etc. It's just like air command and screen off memo are blocked. I'll try another s pen , maybe the demo unit and see if that works! 

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