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Cosmic Ray

Always on display Not Tapping to Show

For some reason my always on display doesnt work or tap to show

Please help

13 REPLIES 13
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Astronaut

Re: Always on display Not Tapping to Show

Keep it always on or try clearing its cache in settings?

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Asteroid

Re: Always on display Not Tapping to Show

I'm having the same issue as the OP and unfortunately that didn't help :/ 

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Samsung Moderator
Samsung Moderator

Re: Always on display Not Tapping to Show

Are you running Android 9 or 10? Have you tried wiping the cache partition on your device:

 

1.    Turn off the device.
2.    Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
3.    When the Android logo displays, release all three keys.
4.    An 'Installing system update' message will show for 30 - 60 seconds before the Android system recovery menu options appear.
5.    Press the Volume down key several times to highlight wipe cache partition.
6.    Press the Power key to select.
7.    Press the Volume down key to highlight yes, them and press the Power key to select.
8.    When the wipe cache partition is complete, Reboot system now is highlighted.
9.    Press the Power key to restart the device.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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Asteroid

Re: Always on display Not Tapping to Show

I'm running Android 10 on a Galaxy S10 SM-G973U1 and wiping the cache partition unfortunately did not help

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Samsung Moderator
Samsung Moderator

Re: Always on display Not Tapping to Show

Have you tested your device in safe mode to see if you still experience these symptoms? Are you using a third-party launcher?


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Asteroid

Re: Always on display Not Tapping to Show

I have tried safe mode, the One UI launcher, and Nova launcher and none of them work. I've tried toggling through scheduled and always show modes as well and nothing seems to bring the AOD back.

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Samsung Moderator
Samsung Moderator

Re: Always on display Not Tapping to Show

Can I please have your full model number, baseband version, and service provider?


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Asteroid

Re: Always on display Not Tapping to Show

Model # SM-G973U1 

Baseband version: G973U1UEU2ZSJA

Service provider: ATT (phone was purchased unlocked)

Thanks!

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Samsung Moderator
Samsung Moderator

Re: Always on display Not Tapping to Show

Do you have a theme on your device or an AOD screen downloaded?


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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