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userT5yVee9haA
Constellation

Bad cable?

I was trying to set up DeX on my PC.  The install went fine, and when I plugged in the included USB-C cable, DeX seemed to detect.  Then apparently the connection dropped.

After much time and brainsweat, I thought to look for a different cable.  It worked.

 

Has anyone else had problems with the USB cable right out of the box?

3 REPLIES 3
Samsung Care Ambassador

Re: Bad cable?

Everything has been working fine for me. It seems you just had a bad cable



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userT5yVee9haA
Constellation

Re: Bad cable?

I did get it running, but with a second cable I bought expressly for this.  Is there any chance of getting a replacement cable?

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Samsung Moderator
Samsung Moderator

Re: Bad cable?

@userT5yVee9haA Thank you for reaching out. I would be happy to assist you further. Can I please have the full model number for your cable or did it come with your device? 

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