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Constellation

Bixby opens automatically

I am alarmed at how my bixby starts speaking even when the device is not in use. Anyone else experienced the same?

2 REPLIES 2
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Astronaut

Re: Bixby opens automatically

I'm having the same issue and have been for over a month now! I won't even be near my phone, or say anything relatively close to anything that would open Bixby up, and low and behold, it opens up! Highly irritating and wish I could find a fix for this.

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Samsung Moderator
Samsung Moderator

Re: Bixby opens automatically

I would like to look into this issue further for you. Let's look at a couple of things first.

Have you made sure that your phone is up to date on its software?

Have you tried clearing cache partition on your phone?

  1. Press and hold the Power key, tap Power off, and then tap OK.
  2. Press and hold the Power key and Up Volume key at the same time.
  3. Release the Power key when the Samsung logo appears.
  4. Release the Volume keys when the Android image appears.
  5. Press the Volume keys to highlight Wipe cache partition.
  6. Press the Power key to select.
  7. Once “Cache wipe complete” appears, press the Power key to select Reboot system now.
  8. The device restarts once the wipe is finished.
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