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Oscar1018
Astronaut

Caller ID not working

Hi everybody! Today I realized when I called my husband my phone number showed up as restricted. When he called me it showed up as unknown. We then called our friends who do not have a note 10 + and our phone number showed up fine. Any ideas what may cause this?

2 REPLIES 2
Samsung Moderator
Samsung Moderator

Re: Caller ID not working

Good afternoon, Caller ID is a feature made available by the carrier. You will need to contact them to troubleshoot the issue and make sure they have the feature provisioned correctly.

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Re: Caller ID not working

As it was mentioned before, you need to contact your cell service provider and they can set your caller ID to the proper thing.

 

Another thing I would also check is press 'phone', three dots in the top right and 'settings', then ensure that 'caller id and spm protection' is turned on.

 

That should make a difference as well.

 

Best of luck.

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