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userMe6eGvbyri
Asteroid

Camera issues note 10+

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Just received my note 10+ today. 

 

Upon starting and logging into everything I noticed my camera being weird. When I am able to get the camera, it is blurry both front and rear at 1.0 magnification. Any other magnification is okay. 

 

Most of the time, though, I get a black screen and it will just say camera has failed. 

 

I have tried clearing data and cache, force stopping, phone restarts, as well as safe mode with no luck. Is there any other options I'm missing? 

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Honored Contributor

Re: Camera issues note 10+

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@userMe6eGvbyri 

 

While you can still return you would of course go through Amazon.  After that Samsung support.  Since you received the device today, just exchange it for another one.


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6 REPLIES 6
Honored Contributor

Re: Camera issues note 10+

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@userMe6eGvbyri wrote:

Just received my note 10+ today. 

 

Upon starting and logging into everything I noticed my camera being weird. When I am able to get the camera, it is blurry both front and rear at 1.0 magnification. Any other magnification is okay. 

 

Most of the time, though, I get a black screen and it will just say camera has failed. 

 

I have tried clearing data and cache, force stopping, phone restarts, as well as safe mode with no luck. Is there any other options I'm missing? 


@userMe6eGvbyri 

Have you tried to turn off device, then back on?


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userMe6eGvbyri
Asteroid

Re: Camera issues note 10+

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Yes. 

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Samsung Moderator
Samsung Moderator

Re: Camera issues note 10+

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I recommend reaching out to your retailer regarding this.

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userMe6eGvbyri
Asteroid

Re: Camera issues note 10+

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If I bought it through Amazon do you know if I would contact them or Samsung support? 

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Honored Contributor

Re: Camera issues note 10+

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@userMe6eGvbyri 

 

While you can still return you would of course go through Amazon.  After that Samsung support.  Since you received the device today, just exchange it for another one.


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Samsung Moderator
Samsung Moderator

Re: Camera issues note 10+

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It would have to be Amazon or the specific seller.

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