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Asteroid

Camera out of focus

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Hello i have problem with my camera ( regular camera) its its always out of focus i tried everything formatted the device, cleared the cache and resetting the sitting nothing seemed to word . Sometimes i tip on the camera its work but still the quality is bad. Is there's a solution ??

Screenshot_20190912-174114_Camera.jpg

 

Screenshot_20190912-174117_Camera.jpg

 

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Samsung Moderator
Samsung Moderator

Re: Camera out of focus

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@userCYvVWo9V7v Have you tested the camera in a third party app? Will you please send a private message with the full model code and IMEI number of your phone ? http://bit.ly/2XERsky



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Community Manager
Community Manager

Re: Camera out of focus

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Does this happen when your device is in safe mode?


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Asteroid

Re: Camera out of focus

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Yes 

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Samsung Moderator
Samsung Moderator

Re: Camera out of focus

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Do you experience these symptoms in all camera modes?


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Asteroid

Re: Camera out of focus

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Only the wide work but the quality of the pictures is bad.

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Samsung Moderator
Samsung Moderator

Re: Camera out of focus

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Do you experience these symptoms in pro mode or live focus?


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Asteroid

Re: Camera out of focus

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Yes.

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Samsung Moderator
Samsung Moderator

Re: Camera out of focus

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Do you experience these symptoms if you test your device in safe mode?


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Samsung Moderator
Samsung Moderator

Re: Camera out of focus

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@userCYvVWo9V7v Have you tested the camera in a third party app? Will you please send a private message with the full model code and IMEI number of your phone ? http://bit.ly/2XERsky



Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.



Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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Supernova

Re: Camera out of focus

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@userCYvVWo9V7v wrote:

Hello i have problem with my camera ( regular camera) its its always out of focus i tried everything formatted the device, cleared the cache and resetting the sitting nothing seemed to word . Sometimes i tip on the camera its work but still the quality is bad. Is there's a solution ??

Screenshot_20190912-174114_Camera.jpg

 

Screenshot_20190912-174117_Camera.jpg

 


Could be a defect. We are pretty much the early adopters.  If you go to Samsung.com, then sign in to your account. Then from there you will be able to see "My products", find your phone in the list of your devices and then try "requesting sevice" or you can just try to chat with them or call.

https://www.samsung.com/us/support/mobile/phones/galaxy-note


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