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Original topic:

Can't download Samsung Dex on Mac

(Topic created on: 2/19/21 2:17 PM)
userIL6Av8EHu1
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I can't seem to download the Dex app on my mac. I've tried clicking on this link (https://www.samsung.com/us/explore/dex/) but it just won't load. Has this been resolved?

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LongHiker
Samsung Care Ambassador
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Try copying and pasting the download URL directly in your browser. Clicking on that link doesn't seem to work but pasting the link into the browser and hitting return does work for me. 

https://www.samsung.com/global/download/SamsungDeXMac

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userIL6Av8EHu1
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Thank you. It worked. 

HorrorFreak
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I tried downloading this on my Mac and pasted the link on safari. And it still did not work or download. How were you able to bypass this? 

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LongHiker
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@HorrorFreak 

If you click on the link https://www.samsung.com/us/explore/dex/ and click on the button for the Mac version of Dex it will open a window to download the Dex app. 

If you click on the link https://www.samsung.com/global/download/SamsungDeXMac it should directly open a window to download the Dex app.

I tried them both in Chrome on my Mac and they worked as expected. Safari took a really long time but also downloaded the file. 

 

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SamsungJoJo
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An Accepted Solution has been marked and provided for this thread. This thread will be locked for further replies. In hopes to keep the integrity of the thread from steering in a non-technical manner. If you have a separate concern, feel free to post again or send one of our moderators a private message with more details. Please note duplicate posts on similar subjects starting 2/1/21, will be removed to keep our community organized and make it easier for our users to find needed content. Remember that if you do make a post, that you include as many details about your symptoms as possible. Also, make sure that your title is a good summary of the overall situation that's occurring. Thank you for being part of the Community!

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