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userMWKprqOITL
Constellation

Can't register my fingerprint but my friends can on same device.

My note 10 isn't registering my fingerprint. I was about to return it when my friends tried to register their, it works for them. So the sensor works for other fingers but not mine. I have washed my hands and srub my fingers. Still nothing. 

Is it because my skin is coming off due winter? What is happening? My phone has rejected me. Smiley Sad

1 REPLY 1
Samsung Moderator
Samsung Moderator

Re: Can't register my fingerprint but my friends can on same device.

Have you tried re-registering your fingerprints for improved accuracy?


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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