cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
Constellation

Can't seem to use my DEX to transfer files anymore.

I've been using my usb to transfer files on DEX from my Note 10 plus to my Macbook Pro for months. Now all of a sudden when I try to transfer from the Macbook, it immediately disappears. I've uninstalled the DEX 3x and still won't work. I've restarted my Macbook. Nothing.

Can someone please help. Thank you.

4 REPLIES 4
Highlighted
Product Expert

Re: Can't seem to use my DEX to transfer files anymore.

Check to see if there are any updates to be done on both of your devices. Also do you have any other devices to connect and see if it's just your note 10 plus?

Reply
Loading...
Highlighted
Samsung Care Ambassador

Re: Can't seem to use my DEX to transfer files anymore.

Works fine for me on my MacBook Pro running Catalina. DEX version 1.0.1.28. 

Reply
Loading...
Highlighted
Constellation

Re: Can't seem to use my DEX to transfer files anymore.

Both my Note 10 plus and Macbook is up to date. I've been trying and it still doesn't allow me drag a photo from the Macbook into the DEX window (my phone). I really need this to work.

Reply
Loading...
Samsung Care Ambassador

Re: Can't seem to use my DEX to transfer files anymore.

I verified with a file and a photo from the gallery. Both work for me. 

Reply
Loading...