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Asteroid

Charging issues Note10 plus

7 REPLIES 7
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Samsung Moderator
Samsung Moderator

Re: Charging issues Note10 plus

Thank you for reaching out! Will you please elaborate more on the symptoms you are experiencing with charging your phone? 



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Asteroid

Re: Charging issues Note10 plus

Its only occurs when I plug in to charge my phone and it turns into that screen. Also, will instantly become normal once unplug from charging

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Samsung Moderator
Samsung Moderator

Re: Charging issues Note10 plus

Can you please provide me with a picture of your normal screen so I can see the difference?


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Asteroid

Re: Charging issues Note10 plus

Screenshot_20200627-093746_One UI Home.jpg

 

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Community Manager
Community Manager

Re: Charging issues Note10 plus

Does this still happen when your phone is in safe mode?


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Asteroid

Re: Charging issues Note10 plus

Nothing change ...still remain the same

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Samsung Moderator
Samsung Moderator

Re: Charging issues Note10 plus

Thank you for confirming. I recommend that the phone be evaluated by a certified technician. I will be happy to see what options are available. Please send a private message with the full model code and the IMEI number of the phone. http://bit.ly/2XERsky



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