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CGCALI831
Constellation

Charging issues

Received Note 10 plus today. Phone will not charge unless I use the charger from note 8. Any suggestions on dealing with note 10 charger?

4 REPLIES 4
Red Giant

Re: Charging issues


@CGCALI831 wrote:

Received Note 10 plus today. Phone will not charge unless I use the charger from note 8. Any suggestions on dealing with note 10 charger?


Do a mix and match thing:

1) Use 25w charger with its cable to charge Note8 and Note10+

2) Use 25w charger with preferably another USB C cable to charge Note8 and Note10+

3) Use 15w(note8's) charger with its cable to charge Note10+ - this one is good, as per your comment

 

If #1 charges Note8, the charger and cable work

If #1 doesn't, need to see if #2 can give us clearer picture to see if the adapter or the cable are not good.

 

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CGCALI831
Constellation

Thanks for the feedback. Only option 3 works.

Thanks for the feedback. Only option 3 works.

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Samsung Moderator
Samsung Moderator

Re: Thanks for the feedback. Only option 3 works.

I recommend taking the phone by a local uBreakiFix location to have them test the charging port. 

 

https://www.samsung.com/us/support/ubreakifix/

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Red Giant

Re: Thanks for the feedback. Only option 3 works.


@CGCALI831 wrote:

Thanks for the feedback. Only option 3 works.


So the charger could be defective or the cable.  Go to near by carrier store ATT, T-Mobile and take your charger with you. 

 

Try charging their Note10 device with your charger and cable.  

Try their Note10 charger with cable on your Note10

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