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Constellation

Dex isn't working for my Galaxy Note 10 Plus and Windows 10

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So when I first plugged my Note 10 Plus to my laptop, I got a pop-up saying download Dex. I clicked it but nothing happened. So like on the directions on the phone pop-up, I went to samsungdex.com to install dex. Just when I thought I finished everything and was about to open the Dex app, it gave me an error and failed. So I did what most people would do. I delted the dex app and the setup. I, then, reinstalled the setup to download the dex, but whenever I open the setup, it makes me uninstall this non-existant dex.. What should I do??

1 SOLUTION

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Samsung Moderator
Samsung Moderator

Re: Dex isn't working for my Galaxy Note 10 Plus and Windows 10

JUMP TO SOLUTION

Good morning,

 

Have you tried uninstalling everything, then clearing the cache partition of the phone. Once you do that, try the reinstall again.

 

  1. Press and hold the Power key, tap Power off, and then tap OK.
  2. Press and hold the Power key and Up Volume key at the same time.
  3. Release the Power key when the Samsung logo appears.
  4. Release the Volume keys when the Android image appears.
  5. Press the Volume keys to highlight Wipe cache partition.

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1 REPLY 1
Samsung Moderator
Samsung Moderator

Re: Dex isn't working for my Galaxy Note 10 Plus and Windows 10

JUMP TO SOLUTION

Good morning,

 

Have you tried uninstalling everything, then clearing the cache partition of the phone. Once you do that, try the reinstall again.

 

  1. Press and hold the Power key, tap Power off, and then tap OK.
  2. Press and hold the Power key and Up Volume key at the same time.
  3. Release the Power key when the Samsung logo appears.
  4. Release the Volume keys when the Android image appears.
  5. Press the Volume keys to highlight Wipe cache partition.

View solution in original post

Reply
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