my note 10 plus has been giving me this error message since I received the last update and no one seems to know how to fix it. It keeps saying that the firmware update failed but when I check my update status is says that it is up-to-date.
when I attempt to do that it gives me a blank box and at the bottom, it asks for a recovery code. if I click ok then the box disappears. if I click on the box asking for the code it asks for a code that I do not have.
the only recovery code i know of is a set of words when you set up device that was supposed to be written down somewhere safe. but I'm sure if you contact samsung they may be able to help you get it or also who is your phone through. mine is unlocked but runs on Verizon so I have the Verizon updater which has a software repair option