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Astronaut

Face unlock not working

On note 10 you just can't look in the screen no more and it unlock.

4 REPLIES 4
Samsung Care Ambassador

Re: Face unlock not working

The Note 10 has face unlock. Do you have it enabled? 

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Astronaut

Re: Face unlock not working

How what to go to? Cause in order to face recognition is to tap the screen or button.

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Astronaut

Re: Face unlock not working

Hi.

Make sure that in the unlocking options you have this feature On.

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Constellation

Re: Face unlock not working

It seems like you have have Face Recognition on, but you have to wake the screen before it works. I think the feature you're looking for is "lift to wake". Go to Settings>Advanced Features>Motion and gestures>Lift to wake. Set to ON. Now when you pick up your phone, the screen will turn on, and automatically look for your face.

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