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Samsung_KaCXppt
Astronaut

Finger print problem

I have a Galaxy note 10 with a glass screen and cannot scan fingerprint. Any suggestions?

4 REPLIES 4
sumpunk85
Constellation

This was also a problem with the Galaxy S10 & S10+. White...

This was also a problem with the Galaxy S10 & S10+. Whitestone Dome was a well known, but expensive one that worked with the new ultrasonic fingerprint sensor. The more affordable ones were hit or miss. I'm not sure what brand you bought, but if it does not specifically say it works with the ultrasonic fingerprint sensor, then it probably doesn't. If you don't have any luck, you might try another glass screen protector with good Amazon reviews that works.

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userdSAY8twG1s
Cosmic Ray

Try the Whitestone Dome Glass it worked great with my S10+

Try the Whitestone Dome Glass it worked great with my S10+

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Samsung_KaCXppt
Astronaut

Thanks I ordered the more expensive glass cover

Thanks I ordered the more expensive glass cover

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Highlighted
Samsung Care Ambassador

Re: Thanks I ordered the more expensive glass cover

What type of glass screen protector are you using? you would have to use a certain type of screen protector or else the fingerprint scanner won't work. I would suggest a Whitestone dome screen protector. be sure to reapply your finger prints after installation. Your scanner will be a bit slower since it has a protector on it but overall should work really well still



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