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Samsung Care Ambassador

Re: Note 10 screen protector/fingerprint scanner

@WhispersF4TW 

 

I installed a UniqueMe film protector on one of my Note10+. Clarity is good quality, good quality overall. Sadly, there was a solid noticeable delay on the scanner. The stock protector is still on my other Note10+ and that scanner is working perfectly, minimal to no delay as far as I'm concerned. 

 

What protector are you using currently? Additionally, have you removed the stock protector that comes pre-installed?



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Best regards,
ChazzyJ
Samsung Care Ambassador
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WhispersF4TW
Asteroid

It's a tempered glass protector and yes I took off the or...

It's a tempered glass protector and yes I took off the original

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Samsung Care Ambassador

Re: It's a tempered glass protector and yes I took off the or...

@WhispersF4TW 

 

Is the entire glass adhesive, or only the edges?



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Best regards,
ChazzyJ
Samsung Care Ambassador
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MadMonk
Asteroid

In my experience only tempered glass screen protector tha...

In my experience only tempered glass screen protector that works with Note 10 is the Whitestone.

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Samsung Care Ambassador

Re: In my experience only tempered glass screen protector tha...

Yes. 

 

@Rydah 

 

Can you help us out on this one? I know you have experience with WhiteStone



If you've found my post to be helpful, please like the post. If my response resolved your issue, please press the "✓ Accept as Solution" button.

Best regards,
ChazzyJ
Samsung Care Ambassador
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Samsung Care Ambassador

Re: In my experience only tempered glass screen protector tha...

Hey @WhispersF4TW & @ChazzyJ, I hope you two are doing well.

 

In my experience, the only tempered glass screen protector that works well is the Whitestone Dome Glass. Even then, it's hit or miss getting the Ultrasonic Fingerprint scanner to work. While installing the glass, it is important to follow the instructions precisely.

 

Also, I'd recommend turning on the displays extra sensitivity option. This can be found in: Settings>Display>Touch sensitivity. (This should help.)

 

Non full adhesive protectors will likely never work well and should be avoided.

 

I hope you find this information useful.

 

Take care!


Best regards,
Rydah
Samsung Care Ambassador

If you've found my post to be helpful, please like the post. If my response resolved your issue, please press the "✓ Accept as Solution" button.
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WhispersF4TW
Asteroid

I have the setting turned on and I dont think any of it i...

I have the setting turned on and I dont think any of it is adhesive I'll look into whitestone thx

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userytMORWa7mN
Cosmic Ray

Re: Note 10 screen protector/fingerprint scanner

you took off the one it came with?

the stock one the fingerprint works fine

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Markg124
Astronaut

I bought the liquid glass screen protector and have had n...

I bought the liquid glass screen protector and have had no issues so far.

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iDOTk
Constellation

Note 10 inconsistent fingerprint

I just got my note 10(standard size) in the mail yesterday, and everything has been great....except this God awful fingerprint reader....

I even did the software update which listed the fingerprint reader for updated. I set my both thumbs twice each, and then even wiped and reset them again.

I am using the stock screen protector with increased sensitivity enabled too.

I came from the s9+ anyone else having this issue ?

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