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StrictlyGN10
Astronaut

Finger print scanner

My note 10 finger print scanner is having trouble reading mine or any finger prints.

55 REPLIES 55
Comet

Re: Finger print scanner

Does it have issues noticing your finger when you're setting up fingerprints?

 

If it's an issue after they're set, how many fingerprints are you registering?  I only use my thumbs and register each twice .  Afterwards I always use the Check added fingerprints option to see which thumb the reader recognizes the most.  I then go back and reset the prints that are not being recognized.  

 

That usually works wonders for me.  It's also a muscle memory issue on the 10's .  Note and S. 

The  9 had a nice little locater on back.  Now with the underscreen sensor, it's up to us to locate. 

 

The 11 I understand is going to amazing.  Only have to touch the lower 1/3rd of the screen to trigger it. 

 

Try those suggestions and see if that helps.  I think the biggest part is muscle memory honestly. 

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userziosKwNR3M
Constellation

Fingerprint Note 10 plus

Really only works 25 percent of the time. Even have trouble setting up the fingerprint. Any suggestions?

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Samsung Care Ambassador

Re: Fingerprint Note 10 plus

Have you installed a screen protector on the Note 10+? If so, try removing the screen protector. 

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Rigzly
Asteroid

Note 10+ Fingerprint reader not working

The Finger print reader on my note 10+ did not work straight out of the box, when I went in and tried to register my fingerprint it just sat there and did nothing. I made sure the phone was updated to the latest version. So I did a hard reset and made sure the phone was up to date again. I was then able to get my fingerprint registered and it work fine for about 5-10 minutes. Then stopped again. It doesn't do anything at all when I place my finger on The sensor. It's like it dosent even realize my finger is on it at all.

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MikeGeorge
Constellation

Re: Note 10+ Fingerprint reader not working

I'm having the exact same problem. I've even factory reset my device multiple times with the same issue presenting itself. The reader will work for about 5 minutes and then it fails and never comes back online.

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Samsung Moderator
Samsung Moderator

Re: Note 10+ Fingerprint reader not working

Hey there!

 

Try giving this article here a shot. --> https://www.samsung.com/us/support/answer/ANS00082563/

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Zozokale
Cosmic Ray

Note 10 Plus fingerprint Issues With Screen protector

I have bought many tempered glasses or cases that come with built in screen protectors. I can't get the fingerprint censor working. I did turn on the touch sensitivity. No luck.

Any help?

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Samsung_BrQbbP1
Astronaut

have you tried raising the touch sensitivity i have a s9...

have you tried raising the touch sensitivity i have a s9 and i bought built in screen protecter and had the same problem till a buddy of mine showed me the sensitivity

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Zozokale
Cosmic Ray

In the note 10 Plus there's no way I can increase the sen...

In the note 10 Plus there's no way I can increase the sensitivity. It only has a switch on and off.

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