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userYSJDU8KL9r
Constellation

Finger print senskr slow

The fingerprint sensor in Note 10+ is slow,

Some times it dnt even recognise the finger print even when placed the finger on the sensor

4 REPLIES 4
Samsung Moderator
Samsung Moderator

Re: Finger print senskr slow

@userYSJDU8KL9r Have you made sure your phone was up to date?

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userYSJDU8KL9r
Constellation

Re: Finger print senskr slow

Yes, i have updated my phone software.

 

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Samsung Moderator
Samsung Moderator

Re: Finger print senskr slow

@userYSJDU8KL9r Does this ever happen when your phone is in safe mode? Here are the instructions to put your phone in safe mode.

  1. Turn the device off.
  2. Press and hold the Power key past the screen with the device name.
  3. When 'SAMSUNG' appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. Safe mode will display in the bottom left corner of the screen.
  7. Release the Volume down key when you see 'Safe Mode'.

 

Turn off safe mode

  1. Press and hold the Power key.
  2. Tap Restart.
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howie411
Asteroid

Yep it's pretty horrible. Had to turn on face detection....

Yep it's pretty horrible. Had to turn on face detection. Cant stand the new fp reader.

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