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Constellation

Finger print sensor

Is it just me or has it been getting harder and harder to unlock my phone with my finger? I have more than 1 finger print and I re-do them once in a while but lately, it hasn't been as good at recognizing my print, and it always says to "press a little harder" and i could be basically pressing so hard that my finger hurts but it will still not unlock more than half the time. Is it just from use or is there something wrong?

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Samsung Moderator
Samsung Moderator

Re: Finger print sensor

Here are some things that may help with your fingerprints. https://www.samsung.com/us/support/troubleshooting/TSG01200322/

 

If the issue persists or gets worse, you will need to have the phone evaluated by a certified technician. For a local, authorized repair center you can check here: https://www.ubreakifix.com/samsung or you can send a private message with the full model code and the IMEI number: http://bit.ly/2XERsky



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