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Constellation

Fingerprint scanner won't recognize fingerprint

Why do I have to press so hard to create a fingerprint? Almost breaking my finger and it still won't capture fingerprint. This is my 4th attempt to get scanner to work. I've set fingerprint with screen protector on and off. As long as protector is off, no issues. Screen protector on, no access. Whose bright idea was it to change the fingerprint scanner to the front? Did I mention I've only had this device for 4 days? I saw where someone said to capture multiple images of fingerprint... I'd love to except now I'm trying to put my thumb back in place due to the press harder message. Joking about thumb, but seriously, how much pressure is needed.