When I pre-ordered my note 10 + they said I'll get 6 month of free spotify and 4 months of free YouTube premium! But I can't redeem them somehow. They said to regularly get your subscription and it will automatically apply if you subbed on an eligible device which I did but nothing happened! Help?
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These are the most complicated, useless "premium" promos ever. There are many caveats for these promos that require the user to extensively search samsung.com for details. The user has to blindly search for a method to redeem these worthless promos - Samsung does not pro-actively offer any assistance. For example, the Spotify promo requires you to open an account on the phone app then enter payment information, which I am certainly not willing to do. Tech support glibly assured me that I would not be billed although it is never mentioned in the order process.
Apparently, somewhere buried on Samsungs website, there is information stating that if you have ever had ANY premium subscriptions or trials for either of these services, you are ineligible for these promos. There is absolutely no transparency on Samsung's part when you decide to purchase a Note 10 after being promised these useless offers.
The Samsung invoice describes this as an $107.90 "discount" where in reality similar trial offers are available all over the internet with no purchase required. This whole deal is sketchy to me. They offer no value to the buyer.
I like the phone, though! 🤓
Your experience makes me thankful that I did not attempt to redeem this promo. I was certain it would simply open a can of worms of issues. I'm sorry you are having this situation.