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Samsung Moderator
Samsung Moderator

Re: Not getting cell signal like my s7

@useraCrxnrYSD1 have you tried clearing the cache partition on your phone? Here are the steps to clearing the cache partition on your phone. 

  1. Turn off the device.
  2. Hold down these three keys:
    • Volume Up
    • Home
    • Power
  3. When the phone vibrates:
    1. Release the Power key.
    2. Continue to hold down the Volume Up and Home keys.
  4. When the Android system recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume Down key until wipe cache partition is selected.
    wipe cache.png
  6. Press the Power key.
  7. Wait until reboot system now is selected.
    reboot.png
  8. Press the Power key.
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useraCrxnrYSD1
Asteroid

Re: Not getting cell signal like my s7

The phone is literally 1 day old but I can give that a try.

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useraCrxnrYSD1
Asteroid

Re: Not getting cell signal like my s7

There is no home button on this phone. It's only there when the phone is on

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userBo8G2oTyUV
Cosmic Ray

It's a calibration issue. When I'm at the airport, I get...

It's a calibration issue. When I'm at the airport, I get full bars on my Note10+, or else I get 2-4 bars depending on where I am. I would need to see a cellular tower to get 4 bars.

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Samsung Moderator
Samsung Moderator

Re: It's a calibration issue. When I'm at the airport, I get...

I would recommend reaching out to your carrier for further assistance.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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useraI7Q9CgbHV
Constellation

Check with your carrier because it's not a problem with t...

Check with your carrier because it's not a problem with the phone. I had issues since the first day. First I didn't have mobile data, the next day there was no network and nobody knew how to fix it over the phone. I decided to go to AT&T store and when they entered the IMEI it showed that it is a Huawei phone, not a Samsung one. Once they fixed that everything was fine.

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userbzoTDn6ZAk
Constellation

Re: Galaxy Note 10 (All models All Carriers) Weak Signal Issues

I have Tmobile,  my phone alternates constantly between 4 bars and no bars. My note 9 does not have this issue. I am returning my note 10+ and getting  another one, hopefully it's a first batch issue and has been corrected now. 

I called samsung and followed all the troubleshooting steps, and was finally advised by samsung rep to return it if possible. 

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userlCrUj3mo58
Astronaut

Mine is a note 10+ unlock by samsung and also have 2 bars...

Mine is a note 10+ unlock by samsung and also have 2 bars but my phone calls data messages and everything works perfectly

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Honored Contributor

Re: Galaxy Note 10 (All models All Carriers) Weak Signal Issues


@AceAhad wrote:

Did any of u guys with note 10 getting hard time to get signals and mobile network and LTE??


I have an unlocked Note10 running T-Mobile firmware and T-Mobile service.  My phone signal and speed is on par with my previous phones: Pixel 2, S8, S10e.  No dropped calls, no signal bar issues.  Around town, I already know what the signal should be and can easily know if there is a malfunction or an carrier has an outage.


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NukeLife
Cosmic Ray

It's a known issue that Samsung remains silent on from th...

It's a known issue that Samsung remains silent on from the S10 devices to the Note 10 devices. I smell a fine/refund coming

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