Same issue here, I had a T-mobile Note 9 and finally went with an Unlocked phone for the first time. My Note 9 had full bars and ran with no issues. My new Unlocked Note 10+ is always showing 1 or 2 bars LTE if any at all since day 1.
I spoke with T-mobile rep and they were able to see my phone on the network but it was showing it had compatibility issues. After multiple Network resets the Note 10 still shows as having compatibility issues.
I have tried all the troubleshooting steps from both T-mobile and Samsung reps and still the same issue. However, no Samsung rep would acknowledge this as a bigger issue and my only options were to return the phone. They wouldn't even let me do an exchange, I have to return the phone and then use the credit to order a new one. After trading in my Note 9 for the $600 dollar trade-in credit I'm extremely hesitant on doing this. I"m hoping that what a few others have posted that they are working on a software fix and roll it out soon. Or I may be forced to return this and get a T-mobile branded version...
Hellow i got my note 10+ since the 21 it been two times that when my phone lost signal completely at a certain a spots... when i get to another spot with good coverage the phone dosent get back to 4g lte alone i got to restart it so the phone recconect ..i had i note 9 and never have this problem and i used at the same spots that my note 10 + has been having this problems at work i got alot places that phones lost signal but with my note 9 that happend but when i get to the spot with good signal it just reconect find alone i already reset network setting if that dosent fix the issue what can i do next i got tmobile variant with tmobile
Thank you for reaching out. I would recommend reaching out to your carrier for further assistance.
This is not a carrier issue. Samsung needs to step up and fix the issue. I have another week left to return this phone so hopefully something is done about it. (Putting my SIM into my Pixel 3 XL and I have perfect reception.)
It's not the carriers problem! It's the unlocked version that is the problem! Samsung needs to push an update to fix this, or if it's a hardware issue we need to be able to exchange the device. Having no exchange policy on the device is not acceptable.
Exactly. The mods here keeping saying to people to work with their carrier - BS - it is a Samsung issue. Like I mentioned in another thread, I have one week left to return this phone so hopefully they fix it and even then there no chance they fix it within in a week so I have no choice. I need a phone that actually gets signal strength. Sad but oh well.