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Cosmic Ray

Re: Samsung Galaxy Note 10+ Signal Issues

Same issue here, I had a T-mobile Note 9 and finally went with an Unlocked phone for the first time. My Note 9 had full bars and ran with no issues. My new Unlocked Note 10+ is always showing 1 or 2 bars LTE if any at all since day 1.

 

I spoke with T-mobile rep and they were able to see my phone on the network but it was showing it had compatibility issues. After multiple Network resets the Note 10 still shows as having compatibility issues. 

 

I have tried all the troubleshooting steps from both T-mobile and Samsung reps and still the same issue. However, no Samsung rep would acknowledge this as a bigger issue and my only options were to return the phone. They wouldn't even let me do an exchange, I have to return the phone and then use the credit to order a new one. After trading in my Note 9 for the $600 dollar trade-in credit I'm extremely hesitant on doing this. I"m hoping that what a few others have posted that they are working on a software fix and roll it out soon. Or I may be forced to return this and get a T-mobile branded version...

 

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Cosmic Ray

Re: Samsung Galaxy Note 10+ Signal Issues

I am having the same issues. Lucky to get H+ in places where I'm use to seeing 80 download speed on my iphone XS Max. Something has to be wrong. 

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Cosmic Ray

Re: Samsung Galaxy Note 10+ Signal Issues

Same. Used to get great signal until I got the Note 10+. That's why I returned it!

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Constellation

Re: Samsung Galaxy Note 10+ Signal Issues

Having the exact same issue with a Canadian unlocked Note10+, very frustrating and nothing from Samsung. 

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Constellation

I have a Sprint Note 10+and have not had any issues so fa...

I have a Sprint Note 10+and have not had any issues so far. Everything has worked great including calls.

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Asteroid

Note 10+ signal problems

Hellow i got my note 10+ since the 21 it been two times that when my phone lost signal completely at a certain a spots... when i get to another spot with good coverage the phone dosent get back to 4g lte alone i got to restart it so the phone recconect ..i had i note 9 and never have this problem and i used at the same spots that my note 10 + has been having this problems  at work i got alot places that phones lost signal but with my note 9 that happend but when i get to the spot with good signal it just reconect find alone i already reset network setting if that dosent fix the issue what can i do next i got tmobile variant with tmobile 

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Samsung Moderator
Samsung Moderator

Re: Note 10+ signal problems

Thank you for reaching out. I would recommend reaching out to your carrier for further assistance.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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Asteroid

Re: Note 10+ signal problems

This is not a carrier issue. Samsung needs to step up and fix the issue. I have another week left to return this phone so hopefully something is done about it. (Putting my SIM into my Pixel 3 XL and I have perfect reception.)

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Asteroid

It's not the carriers problem! It's the unlocked version...

It's not the carriers problem! It's the unlocked version that is the problem! Samsung needs to push an update to fix this, or if it's a hardware issue we need to be able to exchange the device. Having no exchange policy on the device is not acceptable.

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Asteroid

Re: It's not the carriers problem! It's the unlocked version...

Exactly. The mods here keeping saying to people to work with their carrier - BS - it is a Samsung issue. Like I mentioned in another thread, I have one week left to return this phone so hopefully they fix it and even then there no chance they fix it within in a week so I have no choice. I need a phone that actually gets signal strength. Sad but oh well.

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