Original topic:

Galaxy Note 10 (All models All Carriers) Weak Signal Issues

(Topic created on: 8/23/19 5:04 PM)
AceAhad
Constellation
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Note10

Did any of u guys with note 10 getting hard time to get signals and mobile network and LTE??

237 Replies
user9iTM2I1aJ6
Constellation
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Note10

Same issues here I had zero issues with my note 8 and now I get the worst reception I've ever had with T-Mobile and this high priced worthless product 

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userHVjklT1QgJ
Constellation
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Note10

The same Here I have also a Note 10,  that give me very poor signal, the Netherlands have the best coverage Network There is, Everytime problems with the signal,  tomorrow I go to  T-Mobile where the phone is from  and go back to  Samsung,  because This Is horrible

 

I have also a Note 8 That's Works fine, good  signal and Speed

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userdTpYOEpf3N
Asteroid
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Note10

OMG thank you so much for posting this...I'm a software engineer so I like to think I can troubleshoot and make sure I'm rebooting deleting all faulty apps whatever it is however I'm sick and tired of these Samsung flaws ! I compared side by side iPhone and note 10+ plus and what I did notice is that if the note10+ switches to a 3g signal /4g it will stay stuck in that signal no matter what tower you are switching too!!! In addition I have had even a worse issue sometimes when it gets stuck in 3g I can't make any calls but I can receive calls just fine while the iPhone is perfectly working fine on the same providers in the same location !

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usercypQxzYau9
Constellation
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Note10

I have an unlocked Note 10+ on Verizon and few days ago I woke up and no longer have service. I factory reset, tried new sim, reset network settings, soft reset, cleared cache, cleared simtoolkit etc... My sim works in my verizon branded Note 8 so i know its not a carrier issue. my wife also has s10 with verizon and her service works fine as well. Please Help!!!

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Brew400
Halo
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Note10

I have the Note 10+ with Sprint and I've been experiencing data and connection problems also. I've contacted Sprint constantly regarding the matter and I took the liberty of going to a Sprint store to have my SIM card changed to no avail. To make matters worse, I received the UI 2.1 update which caused my volume to vacillate up and down and my battery drains extremely fast since the update. There's no improvement to the data connection problems. This is ridiculous!

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Brew400
Halo
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Note10

This is an update to my first post. The data connection issue is definitely SPRINT! I have two lines and both experience data connection problems. However, the problems with the vacillating volume and battery drain is definitely software related! I didn't have those issues until after the UI 2.1 update.

_BoneZ_
Cosmic Ray
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Note10

I made a large thread about this issue recently as well, which is on the first page of the Note 10 forum here. I described my findings, and it's not the carrier or the hardware. It's Samsung dumbing down the power output of the signal, and probably tied to using cheap or small antennas.

 

Either way, it's unthinkable that Samsung would cripple such an amazing piece of hardware, making it fail at it's number one job of being a phone first. And in essence making it unusable. Glad I returned mine.

 

In the future, I will do my due diligence and look for these type of posts before ever buying Samsung again. They lost respect with the Note 7 fiasco, but they regained it back with the Note 8. Now they have lost it semi-permanently with the Note 10 signal/reception issues. I will no longer buy Samsung again until I verify they're not crippling their devices anymore.

userdGPiRA3wjL
Asteroid
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Note10

I'm having signal issues on my s10+.  My note 8 has better reception using the same SIM card in the same area at work.  It's disappointing that the note 10 plus would be having the same issue.  Losing confidence in samsung and I really like samsung phones (don't want to live without the one hand operation + app)

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tony1982
Astronaut
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Note10
same issue. Att as a provider. 3 phone replacements. I do speed tests everywhere I go and screenshots. 1 second I'm moving along at 20 to 50 mbs download and decent upload. The next I'm at .11 download and .58 upload. happens randomly
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Samsung_w6XbBfl
Constellation
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Note10

I'm in the same situation, it took me a while to realize it though because I thought it was network issues. After changing phone carriers, and it not getting any better, I realized something was wrong with the phone, but Covid was in full swing by then and I couldn't go without a phone so I lived with it a bit longer since I figured I would just take it to uBreakIFix to have it repaired when they opened back up. That was honestly a joke. They requested I leave my phone and sim card for a minimum of two days... Needless to say I couldn't go without my only form of communication for that long so I opted to send it in for repair. By that point in time I had less than a month left on my warranty... 

It should arrive back tomorrow, but the notice from Samsung said nothing was wrong which cannot possibly be true.

To get data working and to be able to make phone calls, I either have to disable/reenable mobile data, turn on/off airplane mode, or reboot the phone for service to return (and sometimes that doesn't work and has to be done a couple times to get it back). While calling Samsung to send it in for repair the phone dropped the call four times.

I'm using a free Motorola phone from my carrier and I have yet to experience any of the data issues or calls being dropped that I have experienced with my Note 10+. It is honestly refreshing to use a phone that works. I honestly didn't realize how bad my Note 10+ was messing up.

Since I will have less than two weeks left on my warranty I figure I will document every reception issue that arises for the next ten days and then reach back out to Samsung. It is utterly ridiculous that a phone that cost over $1000 when it launched can't make a reliable phone call (seriously, nearly every call I make is dropped), and a dinky free phone that I got from my carrier has better reception, call quality, data reliabity, and battery life.

Needless to say, I am not at all happy with my Note 10+ experience. I never had any issues with my previous Samsung phones (S10+, Note8, Note5, S), but this one has had reception issues since the first day I removed it from the box (and it took me switching carriers to notice that).

 

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