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Astronaut

Re: Galaxy Note 10 (All models All Carriers) Weak Signal Issues

I just start using Galaxy Note 10 this week, and found out 2 biggest issues :
- fingerprint (not responsive, failed with damp/not even wet hand, not working with screen protector)
- signal is horrible, both SIM cards.

With my old Xiaomi Mi6X, even after washing hands, fingerprint works like charm and lightning-fast, with Galaxy Note 10, I need to press and wait for a while.

With signal, Mi6X got 2-3 bars (signal is not perfect in my house) and the internet is working. But with Galaxy Note 10 I only got 0-1 bar, and sometimes 1, and the internet is almost not working at all.

I try the [Network Setting Rest],  [SimMobilityKit] cache reset, hard restart, clean the SIM Card surfaces. NO fruitful result.

Having different interface and features than other brand is fine, but critical functions is not running properly is another thing. And this is a FLAGSHIP phone.
If this not fixed within these weeks, I think I will sell this phone and surely not recommend any Samsung flagship or regular phone to anyone.

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Astronaut

Re: Galaxy Note 10 (All models All Carriers) Weak Signal Issues

I had the same issues, dropped calls, no connection and data failure.  Sometimes it would be days before I received a text and sometimes I would reboot and 20 messages would come in, I never knew when it was happening.  I have returned my unlocked Note 10+ 3 times and the last time they kept the phone and it is now supposedly a return/exchange issue.  I have been without a phone for a cumulative 6 weeks, 3 1/2 weeks this time.  No one has called me- they keep saying someone will call me to discuss the next option but I have not heard from anyone except for emails from Samsung support telling me to send them my original receipt (It was purchased directly from them but they say they have no way of looking that up??) and to send in my phone. (which they already have, that has been verified).   I feel like I have been given the run around constantly.  I never had issues with my Galaxy 3, 5 or the Galaxy 7 I am using now in place of the Note 10+.  I have been an adamant android defender and Samsung particularly but I an certainly re thinking that stance due to my experiences.  My husband has been an iphone person all these years and is giving me a large amount of grief now that I am experiencing this issue with no resolution.  I am extremely upset with Samsung and wonder what kind of offer I will be getting for an exchange.  I expect to be compensated for the 6 weeks I have been without a phone, the S7 Galaxy was a great phone but it is so s l o w!!!  We will see what happens.

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Astronaut

Re: Galaxy Note 10 (All models All Carriers) Weak Signal Issues

TRUE, I have same problem in my NOTE 10+

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Astronaut

Re: Galaxy Note 10 (All models All Carriers) Weak Signal Issues

will my phone work without a SIM card in it
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Constellation

Re: Galaxy Note 10 (All models All Carriers) Weak Signal Issues

I bought note 10 plus from samsung online shop in UK in September. The reception is very poor. I tried all steps suggested here by MODs but it didn't help. I tried note 10 plus with the same virgin sim in the same locations against my son's honor mobile and my old huawei p20 pro. The results were always the same, my £700 brand new phone had much worse reception than both old cheaper phones every single time (both by number of bars and signal strenght checked in android settings). I don't experience call drops but using internet on my phone is a real struggle.

I'm very disappointed with my new phone.

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Samsung Moderator
Samsung Moderator

Re: Galaxy Note 10 (All models All Carriers) Weak Signal Issues

Thank you for reaching out. This is a U.S. based forum and to get this issue resolved you will have to go to the region of origin of where the device was purchased. Here's a link to find the contact information for your area: https://www.samsung.com/us/common/visitlocationsite.html


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.
Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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