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Samsung Moderator
Samsung Moderator

Re: Galaxy note 10+ low Battery temp

@userKvm0zjXksL Can I please have your full model number, IMEI, baseband version, and service provider in a private message: http://bit.ly/2JH2rq2 I would like to escalate this information to our team of product specialists for further assistance.


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MastrBlaster
Constellation

Re: Galaxy note 10+ low Battery temp

Ok to who ever reads this. I'll let you in on a little secret. This  took me about 6 hours on the phone back and forth with sprint and samsung. Neither of them will replace your phone for you. Sprint wants you to take it to a repair shop and samsung wants you to mail it to them so they can diagnose the problem and if it's on thier end they will replace it. So the trick.... if you need a new phone asap and they wont do it. Then contact the people you have insurance for the phone threw. Everyone one of them have a one time phone replacement policy when it's a manufacturer issue. Your welcome

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Marzux_WT4LRi3
Astronaut

Re: Galaxy note 10+ low Battery temp

Have you tried to restart the device?

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userLt3WIdbnFi
Astronaut

Battery temp too low

Got the galaxy note 10+ and wont charge as battery temp too low . Why? 

Not a cheap phone so its unacceptable 

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dlewis1000
Asteroid

Phone won't charge Temp too low

I've had my note10 for about 4 months now and all of a sudden it won't charge. I've tried four different cables, as well as three different wall bricks. It says battery temp too low. I just saw in the forums there are other users that have had this issue. Is there a fix for this or some replacement program. After my Galaxy Bomb7 (NOTE7) I expected to never see a battery issue with samsung again. This phone is too expensive to have these issues. I want this fixed ASAP. 

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Ambikaraj21
Cosmic Ray

Re: Phone won't charge Temp too low

Don't buy any note phone. Galaxy s10 plus is better than note 10

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Samsung_lw7Mb93
Astronaut

Re: Phone won't charge Temp too low

Should still he under warranty, take it back to where you purchased it from.

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dlewis1000
Asteroid

Re: Phone won't charge Temp too low

It may be under warranty but this is rediculous that I can't have the phone I want. This is the second note phone that I'm having to return because of a battery issue. I don't want a normal S model, I use the pen every single day quite frequently. 

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Samsung Moderator
Samsung Moderator

Re: Phone won't charge Temp too low

Have you confirmed your device is up to date? Have you tried testing in safe mode to see if the same symptoms still persist?

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dlewis1000
Asteroid

Re: Phone won't charge Temp too low

My device was fine and I had done nothing to it to damage it. After a long day dealing with Sprint, going to three stores, I am without a phone. The sprint service store said there was corrosion in my charging port and it had been exposed to some sort of liquid. I knew that was false just by looking at it without the little scope he used. He sent me to a ubreakifix store as they are authorized for Samsung service. He tells me there is nothing wrong with it, no corrosion, and that my chargine issue is a known problem by Samsung with the mid antenna assembly. Sprint would not replace my phone, or even try to help me. My phone is now being fixed at no cost by the third party store as it's a manufacturer defect. After talking to them, I find out that Samsung isn't publishing this information yet. What kind of con artists run this greedy company? As you did with the note7, publish the problems and recall it, or offer to fix everyones phones. This is the same thing that you would expect if you say bought a car, and got a letter in the mail three months down the road saying your airbags are under recall. If samsung doesn't publish this information for it's consumers, I will. 

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