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Galaxy note 10+ low Battery temp

(Topic created on: 1/3/20 7:28 PM)
Samsung_LLXgNvO
Astronaut
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Note10

Need help fixing.Cant charge phone. Error message battery temperature to low. Seemed to come on after an update.

Anyone else having issue.

242 Replies
userrQkCUxy8oR
Constellation
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Note10

I have the same issue with my note 10+. My first phone I had to exchange after 3 days for the same issue and now again with my new one. It could be a sensor that reads the battery temp and isn't working properly. Samsung needs to fix this asap.

John79x
Galaxy
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Note10

@userrQkCUxy8oR wrote:

I have the same issue with my note 10+. My first phone I had to exchange after 3 days for the same issue and now again with my new one. It could be a sensor that reads the battery temp and isn't working properly. Samsung needs to fix this asap.


They also need to fix the charging percentage and time remaining indicator that can't be turned off while the phone is charging.

 

The whole suspect claim that it won't burn into your screen because the pixels move doesn't cut it.

 

No one is comfortable with this.

We want our screens completely black when charging Samsung!

userKvm0zjXksL
Constellation
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Note10

I have had my note 10+ since October and it has been sent back for repair twice for the same problem, low temp error and will not charge.  Samsung ignored my request to replace the phone and  replaced the PBA for the 2nd time.  I have been a loyal Samsung customer for many  years, but i guess that didn't weigh in on their decision to repair instead of replace.  I am very disappointed with this phone and regret that I purchased it and will think long and hard before purchasing another Samsung phone based on Samsung's support team  response to this issue.

SamsungAdam
Samsung Moderator
Samsung Moderator
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Note10

@userKvm0zjXksL Can I please have your full model number, IMEI, baseband version, and service provider in a private message: http://bit.ly/2JH2rq2 I would like to escalate this information to our team of product specialists for further assistance.


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MastrBlaster
Constellation
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Note10

Ok to who ever reads this. I'll let you in on a little secret. This  took me about 6 hours on the phone back and forth with sprint and samsung. Neither of them will replace your phone for you. Sprint wants you to take it to a repair shop and samsung wants you to mail it to them so they can diagnose the problem and if it's on thier end they will replace it. So the trick.... if you need a new phone asap and they wont do it. Then contact the people you have insurance for the phone threw. Everyone one of them have a one time phone replacement policy when it's a manufacturer issue. Your welcome

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Xavier_A
Product Expert
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Note10

Okay for this issue  you need to get device inspected and repaired . For repair, here is the link: https://www.samsung.com/us/support/contact/. You can get info on where to go to service or contact to ship out the device for service 
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Marzux_WT4LRi3
Astronaut
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Note10

Have you tried to restart the device?

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userLt3WIdbnFi
Astronaut
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Note10

Got the galaxy note 10+ and wont charge as battery temp too low . Why? 

Not a cheap phone so its unacceptable 

dlewis1000
Asteroid
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Note10

I've had my note10 for about 4 months now and all of a sudden it won't charge. I've tried four different cables, as well as three different wall bricks. It says battery temp too low. I just saw in the forums there are other users that have had this issue. Is there a fix for this or some replacement program. After my Galaxy Bomb7 (NOTE7) I expected to never see a battery issue with samsung again. This phone is too expensive to have these issues. I want this fixed ASAP. 

Ambikaraj21
Asteroid
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Note10

Don't buy any note phone. Galaxy s10 plus is better than note 10

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