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Astronaut

Re: Low battery temp

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Spoke with tech support and they will not do anything but service it and leave you with no phone. Its batteries blowing up all over again.

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Asteroid

Re: Low battery temp

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Yes, note 10+ and have the same issue, started about 24 hours ago and neither t mobile nor Samsung have any explanation aside from sending my phone in for repair. 

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Asteroid

Temperature too low

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Two nights ago,  I plugged my Note 10+ in to charge and it randomly gave me a message that charging had stopped because the temperature was too low and would resume when it went back to normal. It wasn't freezing where I was and the phone didn't feel cold or hot to the touch. I installed an app to check the temp and it shows battery temp at -4°F. The first night it happened, I called t mobile customer support (who failed to provide a solution) and during the 12 minute phone call, the charge dropped from 35% to 4%. Later that night I kept the phone plugged in which prevents it from dying, it doesn't charge but doesn't discharge, and suddenly it went from 4% to 65% in about 10 min. Then it stopped charging and hasn't charged again since then. I've tried turning it off and on, starting in safe mode, tried charging while off, different charging blocks, outlets, cables, car chargers, external batteries. Nothing works. I feel like it's a hardware issue but has anyone had any luck with this?

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Constellation

Re: Temperature too low

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I've got the same problem. This is my second note 10+ with this problem. I had to trade my first 4 days after I got it for this same problem. Now my second is doing the same thing. We need a fix or a new phone. This is unacceptable with a product that costs this much.

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Astronaut

Re: Temperature too low

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Having the same problem with my Note 10+ plugged the charger in and got the same message charging stopped phones temperature too low. Have you had any luck figuring out what caused this or how to fix it

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Astronaut

Re: Temperature too low

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I am on my 3rd Note 10+ now. Same issues as described. First one developed issue with 15 days of purchase, took it back to verizon got a brand new replacement. That one lasted about 30 days, called samsung was told to take to ubreakifix for repair. Repair shop comes back 2 days later that it will have to be shipped to Samsung as the issue is the Temp sensor on the main board...sent to Samsung repair...gone about 10 days...comes back develops issue again within 30ish days. Called Verizon and I am now on Note 10+ #3. For a $1000 dollar phone...which by the fine print Samsung will not replace/will only repair....we need a solution to this. Glad to know I am not the only person having this issue. 

 

Side note- One thing I have noted about this issue that strikes me as weird is I bought a second Note 10+ in Aura the same day as I bought mine in black for my GF. Hers has not had any issues thru all of my replacements which have all been the black version.

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Constellation

Re: Temperature too low

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I'm on my third.. about to be 4th.. of the the same thing bud. I have the Aura

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Constellation

Re: Temperature too low

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This happened to me recently and I was forced to pay my insurance deductible because my screen was cracked even though the screen wasn't the issue.  The battery/phone is defective. I learned today that my phone will work as long as it is connected to the charger. Its what I'm on now until I receive my replacement I paid for. Really disappointed. A customer pays over a grand for a phone, you would think that level of service and warranty would get better but instead they design them to screw the customer. Very disappointed. 

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Samsung Moderator
Samsung Moderator

Re: Temperature too low

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I would be happy to assist you further. Can I please have your full model number and IMEI in a private message: http://bit.ly/2JH2rq2


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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Astronaut

Re: Temperature too low

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Hello Adam i am having same issue with my note 10+. Is there a fix?

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