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Samsung_y7nWdyw
Astronaut

Re: Low battery temp

This problem started today with note 10+

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Samsung_5WWCdwS
Astronaut

Re: Low battery temp

UPDATE. was able to get to 20 percent. Did the factory reset. Didnt fix the issue. New battery being replaced under warranty Tuesday will let you guys know what happens if it fixes it.

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Samsung_5WWCdwS
Astronaut

Re: Low battery temp

It is a motherboard issue. Samsung wants me to send it in to repair it and leave me with no phone. Not happening.

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Samsung_5WWCdwS
Astronaut

Re: Low battery temp

Spoke with tech support and they will not do anything but service it and leave you with no phone. Its batteries blowing up all over again.

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userbGCnUVX193
Asteroid

Re: Low battery temp

Yes, note 10+ and have the same issue, started about 24 hours ago and neither t mobile nor Samsung have any explanation aside from sending my phone in for repair. 

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userbGCnUVX193
Asteroid

Temperature too low

Two nights ago,  I plugged my Note 10+ in to charge and it randomly gave me a message that charging had stopped because the temperature was too low and would resume when it went back to normal. It wasn't freezing where I was and the phone didn't feel cold or hot to the touch. I installed an app to check the temp and it shows battery temp at -4°F. The first night it happened, I called t mobile customer support (who failed to provide a solution) and during the 12 minute phone call, the charge dropped from 35% to 4%. Later that night I kept the phone plugged in which prevents it from dying, it doesn't charge but doesn't discharge, and suddenly it went from 4% to 65% in about 10 min. Then it stopped charging and hasn't charged again since then. I've tried turning it off and on, starting in safe mode, tried charging while off, different charging blocks, outlets, cables, car chargers, external batteries. Nothing works. I feel like it's a hardware issue but has anyone had any luck with this?

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Crfj1976
Constellation

Re: Temperature too low

I've got the same problem. This is my second note 10+ with this problem. I had to trade my first 4 days after I got it for this same problem. Now my second is doing the same thing. We need a fix or a new phone. This is unacceptable with a product that costs this much.

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user4WVs11Hb9X
Astronaut

Re: Temperature too low

Having the same problem with my Note 10+ plugged the charger in and got the same message charging stopped phones temperature too low. Have you had any luck figuring out what caused this or how to fix it

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userxxL8EYTGeY
Astronaut

Re: Temperature too low

I am on my 3rd Note 10+ now. Same issues as described. First one developed issue with 15 days of purchase, took it back to verizon got a brand new replacement. That one lasted about 30 days, called samsung was told to take to ubreakifix for repair. Repair shop comes back 2 days later that it will have to be shipped to Samsung as the issue is the Temp sensor on the main board...sent to Samsung repair...gone about 10 days...comes back develops issue again within 30ish days. Called Verizon and I am now on Note 10+ #3. For a $1000 dollar phone...which by the fine print Samsung will not replace/will only repair....we need a solution to this. Glad to know I am not the only person having this issue. 

 

Side note- One thing I have noted about this issue that strikes me as weird is I bought a second Note 10+ in Aura the same day as I bought mine in black for my GF. Hers has not had any issues thru all of my replacements which have all been the black version.

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Samsung Moderator
Samsung Moderator

Re: Temperature too low

I would be happy to assist you further. Can I please have your full model number and IMEI in a private message: http://bit.ly/2JH2rq2


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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