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Astronaut

Re: Low battery temp

Yes note 10. Taking it to a samsung service center to get it looked at.

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Astronaut

Re: Low battery temp

Want to do a factory reset but can't because phone wont charge. So they are going to attempt a battery on Tuesday. If that doesnt work it's a motherboard.

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Astronaut

Re: Low battery temp

This problem started today with note 10+

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Astronaut

Re: Low battery temp

UPDATE. was able to get to 20 percent. Did the factory reset. Didnt fix the issue. New battery being replaced under warranty Tuesday will let you guys know what happens if it fixes it.

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Astronaut

Re: Low battery temp

It is a motherboard issue. Samsung wants me to send it in to repair it and leave me with no phone. Not happening.

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Astronaut

Re: Low battery temp

Spoke with tech support and they will not do anything but service it and leave you with no phone. Its batteries blowing up all over again.

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Asteroid

Re: Low battery temp

Yes, note 10+ and have the same issue, started about 24 hours ago and neither t mobile nor Samsung have any explanation aside from sending my phone in for repair. 

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Asteroid

Temperature too low

Two nights ago,  I plugged my Note 10+ in to charge and it randomly gave me a message that charging had stopped because the temperature was too low and would resume when it went back to normal. It wasn't freezing where I was and the phone didn't feel cold or hot to the touch. I installed an app to check the temp and it shows battery temp at -4°F. The first night it happened, I called t mobile customer support (who failed to provide a solution) and during the 12 minute phone call, the charge dropped from 35% to 4%. Later that night I kept the phone plugged in which prevents it from dying, it doesn't charge but doesn't discharge, and suddenly it went from 4% to 65% in about 10 min. Then it stopped charging and hasn't charged again since then. I've tried turning it off and on, starting in safe mode, tried charging while off, different charging blocks, outlets, cables, car chargers, external batteries. Nothing works. I feel like it's a hardware issue but has anyone had any luck with this?

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Constellation

Re: Temperature too low

I've got the same problem. This is my second note 10+ with this problem. I had to trade my first 4 days after I got it for this same problem. Now my second is doing the same thing. We need a fix or a new phone. This is unacceptable with a product that costs this much.

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Astronaut

Re: Temperature too low

Having the same problem with my Note 10+ plugged the charger in and got the same message charging stopped phones temperature too low. Have you had any luck figuring out what caused this or how to fix it

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