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userbU2vkK962X
Asteroid

Glitter (sparkling) effect in live messages is gone

I've used Luce messages for the first time and loved the glitter effect. I did one for my wife and then tried tio do second one and suddenly is not working anymore... instead only lighting effect id activated when I select glitter.  I have deleted the cache information but didn't work

5 REPLIES 5
Samsung Moderator
Samsung Moderator

Re: Glitter (sparkling) effect in live messages is gone

Have you tried running the device in Safe Mode?
1. Turn off the device
2. Now switch your phone back on. Immediately you see the Samsung logo appear on your screen, press and hold the Volume Down key until the phone boots completely to the home screen.
3. You should now see a watermark caption "Safe Mode" at the bottom left corner of your phone screen. This will now disable all 3rd party apps.
 

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userbU2vkK962X
Asteroid

Re: Glitter (sparkling) effect in live messages is gone

Yes I did it, still the sparkling option gives only highlight 

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Samsung Moderator
Samsung Moderator

Re: Glitter (sparkling) effect in live messages is gone

Have you updated your device recently?

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userbU2vkK962X
Asteroid

Re: Glitter (sparkling) effect in live messages is gone

Not I haven't updated recently.  I'm using the last version (my device is Note10+ in AT&T btw)

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userkJHBakhaDj
Constellation

Re: Glitter (sparkling) effect in live messages is gone

Hi,

The same thing has happened to me. Just today tho it came back BUT ONLY WHEN I PLAY IT BACK, not as I am using the pen anymore. Can u play it n see the glitter/sparkle feature? For the cost of this phone all features should work. 

 

 

Rosana

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