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usernYaAy67ZLE
Asteroid

Headphone sound issues

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I have note 10+and having audio issues with both Bluetooth headphones and supplied USB c headphones. It's staticky at times, cuts in and out and eventually stops playing, always after the screen times out but will sometimes cut off otherwise even while using the phone. I've tweaked a bunch of my settings and nothing fixed it. And it happens with all music sources, Boom, Spotify and Pandora. Anyone else having this issue?

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Honored Contributor

Re: Headphone sound issues

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@usernYaAy67ZLE wrote:

I don't know what the native music app would be. No music player is active in safe mode. 


Native music app he probably meant samsung music(Galaxy store has it).

 

Try this: go to settings>tap on magnifying glass and search for Optimize battery usage.  Once there, on the top it says "apps not optimized", tap it and select all.  Now from the list below, switch off your music apps that you use.  See if this will improve your listening experience.


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6 REPLIES 6
Samsung_hWPYLeu
Astronaut

I have a S10+ and lately while talking on my bluetooth it...

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I have a S10+ and lately while talking on my bluetooth it will disconnect from my phone on it's own. I will connect it back to the phone and shortly after that it would disconnect from the phone again. I'm not sure why all of sudden it start doing that.

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Samsung Moderator
Samsung Moderator

Re: Headphone sound issues

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Do you know if this still happens with the stock music app in safe mode?


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usernYaAy67ZLE
Asteroid

Re: Headphone sound issues

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I don't know what the native music app would be. No music player is active in safe mode. 

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Honored Contributor

Re: Headphone sound issues

JUMP TO SOLUTION

@usernYaAy67ZLE wrote:

I don't know what the native music app would be. No music player is active in safe mode. 


Native music app he probably meant samsung music(Galaxy store has it).

 

Try this: go to settings>tap on magnifying glass and search for Optimize battery usage.  Once there, on the top it says "apps not optimized", tap it and select all.  Now from the list below, switch off your music apps that you use.  See if this will improve your listening experience.


View solution in original post

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usernYaAy67ZLE
Asteroid

Re: Headphone sound issues

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I never even knew that Samsung had a music player. Crazy. No need for that testing, though. 

 

You're suggestion for switching off the app battery optimization did it. You are a genius. I had fooled with the basic battery optimization but forgot all about the app specifics. 

 

Thank you so much!!!! You've saved me and, potential others a lot of frustration, time and headache (and Samsung too). 

 

 

Can't thank you enough!!!!!!

 

 

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Honored Contributor

Re: Headphone sound issues

JUMP TO SOLUTION

@usernYaAy67ZLE wrote:

I never even knew that Samsung had a music player. Crazy. No need for that testing, though. 

 

You're suggestion for switching off the app battery optimization did it. You are a genius. I had fooled with the basic battery optimization but forgot all about the app specifics. 

 

Thank you so much!!!! You've saved me and, potential others a lot of frustration, time and headache (and Samsung too). 

 

 

Can't thank you enough!!!!!!

 

 


Happy for you!  Hope future software updates won't screw things up.


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