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userCzakHIPuwb
Constellation

How can I get an official note 10+ with dual sim and a working samsung pay in the US

Hi

I've been struggling with Smasung USA a lot regarding this issue. I am trying to get a samsung dual sim phone in the US for forever. I was able to buy an international version of a prior model but Samsung pay only works when the designated country of the IMEI and the country of issuance of the credit card are the same.

When you pay top dollar for a phone, you expect more than tough luck robot-like customer service. You expect to have the features you want (dual sim) and full functionality (samsung pay) wherever you are. Despite samsung fans numerous requests for support of dual sim on US phones or the options to get the international version through official channels, we haven't been able to do so.

And honestly, it's so much time and effort for a simple request.

Thanks

8 REPLIES 8
Samsung Care Ambassador

Re: How can I get an official note 10+ with dual sim and a working samsung pay in the US

Hello. The US Unlocked N10+ is equipped with 1 SIM slot, along with 1 mSD card slot. This is not a Dual SIM capable device. 

 

The existence of a N10+ with 2 SIM slots can vary in international markets, but for US consumers it's single use. Unfortunately, the model you seek with US warranty, SD855, and dual SIM does not exist.


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user49THxoNwi9
Astronaut

Re: How can I get an official note 10+ with dual sim and a working samsung pay in the US

Is there a plan for the N10+ with Dual Sim in the U.S.  For many of us, we have a personal and work phone, and carrying around both is simply a hassle.  The option to have both in a singular device is optimal.

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Samsung Moderator
Samsung Moderator

Re: How can I get an official note 10+ with dual sim and a working samsung pay in the US

Regretfully, we would not be able to speculate regarding any future plans for the designs of devices. The Note10, as it has been released, will not have dual SIM capability in the U.S.



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userzFyNQ9b9EV
Constellation

Re: How can I get an official note 10+ with dual sim and a working samsung pay in the US

Your reply was informative but it did not address his question. Did you answer like that on purpose or did you not understand the question? (How can I get an official note 10+ with dual sim and a working samsung pay in the US)

 

Either answer the question or say you do not know, please do not play. this is a serious issue, especially where we are paying handsomely for these devices.

 

Irving

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sansnil
Asteroid

Re: How can I get an official note 10+ with dual sim and a working samsung pay in the US

I completely agree that there should be a US dual SIM Note version especially as there is a US dual SIM for the S10. I bought an international dual SIM Note 8 and just got a dual SIM Note 10+ and Samsung pay worked fine for me in the US. The Samsung Pay coupons/promos are all for the counrty of origin so useless in the US but everything else works just fine. I'm surprised you have issues using similarly but perhaps they only enabled it for US users. Until there is an official US dual SIM version of the Note 10 at least it works.

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user8hxYmVnMc1
Constellation

Re: How can I get an official note 10+ with dual sim and a working samsung pay in the US

I just talked to Samsung support and was told that the Samsung S10, Note 10 and Note 10+ have a single sim tray that also holds a SD memory card. They said that the SD memory card slot can be used for a second sim, but probably not in the USA. It most likely will work outside the USA as a dual sim phone that way though.

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Honored Contributor

Re: How can I get an official note 10+ with dual sim and a working samsung pay in the US

I don't to be that person who is like "Don't trust that other team" but like, that's a whole lie. The SD card slot cannot be used as a SIM card slot at all, they are two completely different readers. Dual SIM devices are only available in international models and are not guaranteed to work in the US or with US apps. 


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Ejm5560
Galaxy

Re: How can I get an official note 10+ with dual sim and a working samsung pay..

Only some international markets have dual sim, in the US. It's very hard to get those to work but you can try. If you can see in the back of the box it says dual sim. Not all have a double sided sim, also contacting samsung US about international phones they don't know nor have the information or way to gather it. You might try contacting another country support.

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