cancel
Showing results for 
Search instead for 
Did you mean: 
user5HClBV8PIZ
Constellation

Keyboard missing after Android 10 update

JUMP TO SOLUTION

After updating to android 10 on my Note10+ the keyboard is missing. I couldn't restart because it needed a password, but I managed to restart using side buttons. Still no keyboard. I currently have an expensive brick in my pocket. Please help.

1 SOLUTION

Accepted Solutions
user5HClBV8PIZ
Constellation

Re: Keyboard missing after Android 10 update

JUMP TO SOLUTION

@SamsungQue wrote:

@user5HClBV8PIZHere are the steps on how to place your phone into safe mode. 

  1. Turn the device off.
  2. Press and hold the Power key.
  3. When 'Samsung' appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. 'Safe mode' displays in the bottom left corner of the screen.
  7. Release the Volume down key when you see 'Safe Mode.'
  8. Uninstall apps that are causing a problem.

 

Turn off safe mode

  1. Press and hold the Power key.
  2. Tap Restart.
  3. Tap OK.
  4. The device restarts in normal mode.

Just to follow up, Going into safe mode allowed me to fix the problem. The issue was my 3ed party keyboard (Google handwriting keyboard)  not working with the update. Going into safe mode allowed me to set the Samsung keyboard as default and that solved my problem. Hopefully my preferred keyboard will be fixed soon too.

 

Don't do a factory reset for this, it probably isn't necessary.

View solution in original post

Reply
Loading...
13 REPLIES 13
Samsung Moderator
Samsung Moderator

Re: Keyboard missing after Android 10 update

JUMP TO SOLUTION

@user5HClBV8PIZ Does this issue still happen when your phone is in safe mode? 

Reply
Loading...
userjJm627bCZE
Astronaut

Re: Keyboard missing after Android 10 update

JUMP TO SOLUTION

I'm not sure what you mean by safe mode but nothing can be accessed on the phone because we cant get passed the initial start up screen. We have to put a password in, biometrics dont work after a restart it has to be an actual password which requires the keyboard....

Reply
Loading...
userzjRdmRqJej
Constellation

Re: Keyboard missing after Android 10 update

JUMP TO SOLUTION

My Samsung keyboard also disappeared after my phone updated. There is no choice under default keyboard. I tried starting in safe mode, but I still can't choose a default keyboard. I don't have any third party keyboards downloaded. How do I get the Samsung keyboard back so I can use my phone? 

Reply
Loading...
Samsung Moderator
Samsung Moderator

Re: Keyboard missing after Android 10 update

JUMP TO SOLUTION

Have you tried wiping the cache partition on your device? 

 

1.    Turn off the device.
2.    Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
3.    When the Android logo displays, release all three keys.
4.    An 'Installing system update' message will show for 30 - 60 seconds before the Android system recovery menu options appear.
5.    Press the Volume down key several times to highlight wipe cache partition.
6.    Press Power key to select.
7.    Press the Volume down key to highlight yes, them and press the Power key to select.
8.    When the wipe cache partition is complete, Reboot system now is highlighted.
9.    Press the Power key to restart the device.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

Reply
Loading...
userzjRdmRqJej
Constellation

Re: Keyboard missing after Android 10 update

JUMP TO SOLUTION

I've tried this more than once. It doesn't fix the problem. I still have no keyboard, which obviously makes the phone useless. 

Reply
Loading...
Samsung Moderator
Samsung Moderator

Re: Keyboard missing after Android 10 update

JUMP TO SOLUTION

@userzjRdmRqJej Have you tried your device in safe mode? The steps to test your device in safe mode were provided previously in this thread.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

Reply
Loading...
userzjRdmRqJej
Constellation

Re: Keyboard missing after Android 10 update

JUMP TO SOLUTION

I've gone into safe mode. What do I do then? The Samsung keyboard isn't there. No keyboard comes up. How do I get the Samsung keyboard back? The update apparently deleted it for some unknown reason. Maybe Samsung should do another update that puts the keyboard back.

Reply
Loading...
Samsung Moderator
Samsung Moderator

Re: Keyboard missing after Android 10 update

JUMP TO SOLUTION

If you do not see the keyboard at all when the device is in safe mode I would recommend visiting a local uBreakiFix location so they can get a hands-on look at what is happening.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

Reply
Loading...
userjJm627bCZE
Astronaut

Re: Keyboard missing after Android 10 update

JUMP TO SOLUTION

The same issue just happened to mine last night....... I've tried restarting it and everything else to no avail. I'm going to try and find a keyboard that I can plug in with the USB-C to USB adapter that came with the phone..... Otherwise I see no solution other than factoring resetting the phone. Thanks Samsung you guys really suck sometimes.

Reply
Loading...