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Constellation

Locked out of phone

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My daughter changed the numeric password to her phone and forgot it. She's locked out of the phone. Is there another to open it? Maybe going to the Samsung store... πŸ€·β€β™‚οΈ

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Samsung Care Ambassador

Re: Locked out of phone

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Were you able to sign into the Samsung account registered on her device at https://findmymobile.samsung.com?

You can easily reset the password there.

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9 REPLIES 9
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Astronaut

Re: Locked out of phone

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Have u tried to power it off and then when u power it on while pressing down the volume down button once the samsung the volume down and select rest to default of it may to factory reset

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Samsung Care Ambassador

Re: Locked out of phone

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@TW23 hi there! You can easily reset her password by signing into the Samsung account registered on the device here:

https//findmymobile.samsung.com 

πŸ™‚

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Constellation

Re: Locked out of phone

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Yes, it will not let me power it off unless I know my password.

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Samsung Care Ambassador

Re: Locked out of phone

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Were you able to sign into the Samsung account registered on her device at https://findmymobile.samsung.com?

You can easily reset the password there.

View solution in original post

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Constellation

Re: Locked out of phone

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I go there, but it does not show my device as being listed.  I know that those techs who sold me my phone and set it up almost a year ago did this.  I have tried everything to this phone - solution wise and to no avail I am still locked out.  I have multiple things saved on this phone, including pictures of my youngest daughter who passed away not long ago & to think I have only a choice of resetting this phone to it's default, hurts my heart more than I could ever explain. These memories are all I have of what once my family.  My emails are traceylrivers97@gmail.com or sassytee220@yahoo.com.  I have been to sprint & went to a repair shop who advised me to go online to the samsung website.  I have tried to transfer to my laptop & it does not find my device.  I am stuck, please help me.

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Constellation

Re: Locked out of phone

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Hard reset

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Constellation

Re: Locked out of phone

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Let it go dead and do a hard reset

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Astronaut

Re: Locked out of phone

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Nufd

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Astronaut

Re: Locked out of phone

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Google location reset password

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