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userLhSflrdSa5
Astronaut

Low call volume on note 10 plus

My volume is terrible.  I have to ask people to repeat. I'm pushing the phone against my ear. Worst volume I've ever had.  I have had samsung phones for 6 years.   I've never had this issue...and it's on full max.   I tested it on a friends new note 10 plus unlocked , blue ...volume so loud I can hear before it's near my ear.  Mine has to be pushed up against my ear. I have the aura color Verizon.   I'm so upset.  

11 REPLIES 11
Samsung Moderator
Samsung Moderator

Re: Low call volume on note 10 plus

Hello @userLhSflrdSa5,

 

Thanks for reaching out for assistance. Does this only happen while on a call with a specific contact or all calls? Have you tried testing the volume on a wireless/wired headset?

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userWA067leTSf
Constellation

Re: Low call volume on note 10 plus

I found a solution for this problem just go to 

Settings -> sounds and vibration -> advanced sound settings -> sound quality and effects  -> Adapt sounds 

Then choose :  over 60 years old option 

It will raise the speakers volume 

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useru4RUu7vyPG
Astronaut

Re: Low call volume on note 10 plus

Thanks!!  It's worked!!

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Samsung Care Ambassador

Re: Low call volume on note 10 plus

@userLhSflrdSa5 The problem might be on the other end of the call not your end. It covers the mic of the phone on the other end.




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userWA067leTSf
Constellation

Re: Low call volume on note 10 plus

I found a solution for this problem just go to 

Settings -> sounds and vibration -> advanced sound settings -> sound quality and effects  -> Adapt sounds 

Then choose :  over 60 years old option 

It will raise the speakers volume 

Reply
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useru4RUu7vyPG
Astronaut

Re: Low call volume on note 10 plus

It's worked!  Thanks ~!!

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userZn1lfOL87Q
Constellation

Re: Low call volume on note 10 plus

I have the same issue the phone call speaker is basically worthless. I can only use Bluetooth or speaker phone. 

Probably just returning to Verizon.

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Honored Contributor

Re: Low call volume on note 10 plus


@userZn1lfOL87Q wrote:

I have the same issue the phone call speaker is basically worthless. I can only use Bluetooth or speaker phone. 

Probably just returning to Verizon.


Just do a warranty exchange if you can


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userRYH5hIIs42
Astronaut

Re: Low call volume on note 10 plus

I'm having the exact same issue I still have my no 8 and the sound is great since having this note 10 plus it is horrible even my music sounds low and I have a Sprint! I waited so long for this phone and yes a little upset

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