I'm reposting this bc it's very annoying have note 10+ with update when I set up my mobile hotspot and someone connects they are able to connect but there is no internet I know it's not my carrier bc it works on my mate 9 any ideas would be greatfully appreciated thanks!
Turn off safe mode
Could you try holding down the power button until the power off menu pops up then tap and hold on the power off option? You should see the option for safe mode pop up.
Thank you for testing that for us.
I would recommend reaching out directly to your carrier as a Mobile hotspot is a carrier feature.
To get into safe mode, try this:
I know it's a carrier function but Iuse the same carrier for my mate 9 and have no problem with mobile hotspot so it's not a carrier issue also still can't get in to safe mode i swipe down push power button but when i press power off never see safe mode