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Samsung_Larryb
Astronaut

Mobile hot spot

I'm reposting this bc it's very annoying have note 10+ with update when I set up my mobile hotspot and someone connects they are able to connect but there is no internet I know it's not my carrier bc it works on my mate 9 any ideas would be greatfully appreciated thanks!

11 REPLIES 11
Samsung Moderator
Samsung Moderator

Re: Mobile hot spot

@Samsung_Larryb Does this issue still happen when your phone is safe mode?

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Samsung_Larryb
Astronaut

Re: Mobile hot spot

How do I try that I dont know will try it when you tell me how

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Samsung Moderator
Samsung Moderator

Re: Mobile hot spot

  1. Turn the device off.
  2. Press and hold the Power key.
  3. When 'Samsung' appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. 'Safe mode' displays in the bottom left corner of the screen.
  7. Release the Volume down key when you see 'Safe Mode.'
  8. Uninstall apps that are causing a problem.

 

Turn off safe mode

  1. Press and hold the Power key.
  2. Tap Restart.
  3. Tap OK.
  4. The device restarts in normal mode.
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Samsung_Larryb
Astronaut

Re: Mobile hot spot

Well tried 10 times to get to safe mode can't get it to work not sure why

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Samsung Moderator
Samsung Moderator

Re: Mobile hot spot

Could you try holding down the power button until the power off menu pops up then tap and hold on the power off option? You should see the option for safe mode pop up.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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Samsung Moderator
Samsung Moderator

Re: Mobile hot spot

Hey there!

Thank you for testing that for us.

I would recommend reaching out directly to your carrier as a Mobile hotspot is a carrier feature. 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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Samsung_Larryb
Astronaut

Re: Mobile hot spot

Tried that doesn't work no safe mode option

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Samsung Care Ambassador

Re: Mobile hot spot

To get into safe mode, try this:

  1. Swipe down from the top of the screen to see the power button.
  2. Click the power button.
  3. Press on the "Power off" button until it turns into "Safe mode"
  4. Click the "Safe mode" button to reboot into safe mode. 
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Samsung_Larryb
Astronaut

Re: Mobile hot spot

I know it's a carrier function but Iuse the same carrier for my mate 9 and have no problem with mobile hotspot so it's not a carrier issue also still can't get in to safe mode i swipe down push power button but when i press power off never see safe mode

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