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Astronaut

Moisture Message

The past few days I have had a 'moisture detected' message on my phone but I am very careful with phone and have never exposed it to water nor get it wet. It is getting annoying as I am now only able to charge my phone slowly and wirelessly. Someone help!
11 REPLIES 11
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Constellation

Re: Moisture Message

if you have recently updated your device and are now experiencing this issue a software reflash would be the recommended option
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Astronaut

Re: Re: Moisture Message

I'm not sure what that is. I updated a few days ago. now that you mention it, the problem didn't happen before.
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Constellation

Re: Re: Re: Moisture Message

gonna need a software reflash
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Astronaut

Re: Re: Re: Re: Moisture Message

I don't know how to do that, but I'm sure I can look it up.
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Constellation

Re: Re: Re: Re: Re: Moisture Message

would have to bring your device to a UBIF location
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Samsung Care Ambassador

Re: Moisture Message

Before reflashing the phone, try wiping the cache partition on the phone. This does NOT remove apps nor user data.

 

To wipe the cache partition:

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby / Power key.
  3. When the Android logo displays, release both keys.
  4. An 'Installing system update' message will show for 30 - 60 seconds before the Android system recovery menu options appear.
  5. Press the Volume down key several times to highlight wipe cache partition.
  6. Press Bixby / Power key to select.
  7. Press the Volume down key to highlight yes, them and press the Bixby / Power key to select.
  8. When the wipe cache partition is complete, Reboot system now is highlighted.
  9. Press the Bixby / Power key to restart the device.
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Astronaut

Re: Re: Moisture Message

I am familiar with wiping the cache partition but didn't think about trying it. Let me give it a shot.
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Constellation

Re: Moisture Message

I tried wiping cache too. Didn't work. I also started it up in Safe mode to see if any apps were causing an issue. Still have the moisture alert. My phone has never been exposed to water. I don't think humidity would be an issue, since I've used the phone during a heavy rainstorm under shelter several times and no issues. I think it may be a hardware/firmware problem. My device is less than a year old. This happened a few days before the last software update. After the update the moisture alert went away. Then yesterday the alert reappeared.
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Astronaut

Re: Moisture Message

before telling someone to do a reflash to someone who clearly does not know what that is, how about something a little more simple before making the user jump through hoops. I would back up data and reset first . I know it's a hassle , but this should be done prior to a firmware flash
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