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Constellation

New update Randomly kicks Bluetooth to speaker phone

New update Randomly kicks Bluetooth to speaker phone

So an new odd behavior with my plantronics Bluetooth headset.. Randomly throughout the call it pushes the call to speakerphone on the phone. It still actually shows bluetooth being connected. When I hit the speakerphone button the phone shows officially that I'm on spearkerphone. I have to toggle the headset off and then on. It'll eventually do it again.  

2 REPLIES 2
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Samsung Moderator
Samsung Moderator

Re: New update Randomly kicks Bluetooth to speaker phone

Hello,

 

Let's try wiping the cache partition on your device to see if that helps any.


- Press and hold the Power key, tap Power off, and then tap OK.
- Press and hold the Power key and Up Volume key at the same time.
- Release the Power key when the Samsung logo appears.
- Release the Volume keys when the Android image appears.
- Press the Volume keys to highlight Wipe cache partition.
- Press the Power key to select.
- Once “Cache wipe complete” appears, press the Power key to select the Reboot system now.
- The device restarts once the wipe is finished.

 

You can also try resetting your network settings.

 

- Tap Settings > General Management > Reset > Reset network settings.
- Tap RESET SETTINGS.
- If you have set up a PIN, enter it.
- Tap RESET SETTINGS.

 

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Cosmic Ray

Re: New update Randomly kicks Bluetooth to speaker phone

were u using any apps while u were on bluetooth headphone and calling?

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