Thanks for your inquiry. Once available, updates are released to Carriers and thereafter, it is at the Carriers discretion to release the update to customers. Since updates are released by Carriers in waves, we’re unable to determine when your device will receive an update. We appreciate your loyalty.
I'm using at&t note 9 and I got the update but after it downloaded it still says UI 1 os 9 not UI 2.0 is 10 so I went back to check and see if I can do it again and the update was gone so idk..