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Constellation

Note 10+ 5G still on Android 9

Hello all, I have a Note 10+ 5G, purchased a Verizon retail store in October 2019. Last week my Tab A got it's Android 10 update and that made me look at the phone, it shows Android 9, One Ui 1.5 and Android Patch Level July 1 2019.

Checking for updates always shows it's up to date. Yes it's on wifi, battery is fully charged, 200+ gb of free space. I have tried the software assistant, most of the time it won't even see the phone but when it does I receive a "Your device's current firmware version is not supported to update firmware."

I found threads about using Smart Switch to update it, this at least sees the phone (Windows 10 PC) but it returns a message that my phone is up to date. But if I view the phone info it shows Android version 9.0.0 and "your device software is up to date: SGJ(VXW)". The software version shown by the phone is N976VVRU1ASGJ.

I spent far too long talking to a Veriszon rep and ultimately she suggested contacting Samsung. I am hoping someone has a suggestion that will work.

I am a techie, I've been doing this sort of thing for 30 years, lack of comptuer experice is not the issue. Phone is not rooted, I have tried wiping the cache and doing a factory reset, no change, same results.

Thanks, Mike G.

4 REPLIES 4
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Samsung Moderator
Samsung Moderator

Re: Note 10+ 5G still on Android 9

Hey Mike! Updates basically go from Google>Samsung>Carrier>End-User. If the device cannot be updated through Smart Switch, I would recommend asking Verizon for an OTA update to be sent out to the device. You can also verify the latest Baseband version with them.

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Constellation

Re: Note 10+ 5G still on Android 9

Unfortunately the tech's I've spoken to at Verizon said they have no idea and to check with Samsung. The phone works fine, I am mainly concerned about securtity patches since it's more than a year out of date.

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Constellation

Re: Note 10+ 5G still on Android 9

Im having the same issues.  Note 10 + usc same thing smart switch,factory reset clear catch,  all a no go i hve been trying with both Samsung an usc fir a mounth and no one can figure it out.   It over 200 mil for a repair store.   If you get it figured out please let us know

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Constellation

Re: Note 10+ 5G still on Android 9

I'm glad to know I'm not the only one, not that I'm happy about the situation but it was hard to imagine this was a completely isolated issue.

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