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userguOXlZXINf
Constellation

Note 10+ 5g random reset

Hi my note 10+ 5g keeps resetting randomly when i leave the headphones in and not using the phone. Done a factory reset and still happening.

 

Does anyone else have this problem?

1 REPLY 1
Samsung Moderator
Samsung Moderator

Re: Note 10+ 5g random reset

@userguOXlZXINf Does this issue still happen in your phone is in safe mode? Here are the steps on how to put your phone in safe mode. 

  1. Turn the device off.
  2. Press and hold the Power key.
  3. When 'Samsung' appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. 'Safe mode' displays in the bottom left corner of the screen.
  7. Release the Volume down key when you see 'Safe Mode.'
  8. Uninstall apps that are causing a problem.

 

Turn off safe mode

  1. Press and hold the Power key.
  2. Tap Restart.
  3. Tap OK.
  4. The device restarts in normal mode.
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