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Constellation

Note 10+ Camera failed

Hi I recently bought a note 10+ and I was using the camera and I realized the camera pro part n while taking the pic on regular it blurry not clear I try everything possible to fix this issue n it still say camera failed n blurry on regular can this be fix ?

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Samsung Moderator
Samsung Moderator

Re: Note 10+ Camera failed

Just to clarify, your camera is blurry in regular mode and not in pro mode is that correct?

 

Can you please provide me with the troubleshooting steps you have tried?


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Constellation

Re: Note 10+ Camera failed

that's correct and I try to uninstall it n reinstall I clear the cache part n up date the ios to the new version that didn't work every time I go on the pro mode it crash or make my phone freeze
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Samsung Moderator
Samsung Moderator

Re: Note 10+ Camera failed

Are you using the stock camera app?

 

Do you experience these symptoms if you test your device in safe mode? 

If your phone is misbehaving, it's possible that a third-party app is causing the issue. To figure out what app is acting funny, you can use the Safe Mode feature. In Safe Mode, your phone won't run any third-party apps. This allows you to easily identity and remove the app that may be causing the problem. Give this link a try: https://www.samsung.com/us/support/answer/ANS00062983/


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Constellation

Re: Note 10+ Camera failed

yes it is running stock
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Constellation

Re: Note 10+ Camera failed

okay let me try it thank u
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Samsung Moderator
Samsung Moderator

Re: Note 10+ Camera failed

You're welcome. Please keep me posted if I can be of any further assistance.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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